Assistant Branch Manager

About the role

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.

Responsibilities

• Responsible for leading the team to ensure an exceptional customer and team member experience.
• Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
• Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.
• Supervises and coaches Tellers and Universal Bankers on sales and operational duties.
• Assists Branch Manager as needed and provides leadership in the absence of the branch management.
• May process customer account requests and maintains a cash drawer as needed.
• May process consumer loan requests.
• Analyzes and reviews legal documentation associated with opening accounts.
• Resolves customer concerns promptly and efficiently.
• Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management, and security of the branch.
• Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload, and appropriate project delegation.
• Oversees the opening/closing process of the branch.
• Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement.
• Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
• Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
• May be required to work in other First Mid Banking centers.
• Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.
• Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives.
• Serves as an ambassador for company culture.
• Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.

Qualifications

• Education: High School Diploma/GED required.
• Experience: 2+ years’ experience in the financial industry; 1+ years of sales or goal-based environment.

Skills

• Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information.

Benefits

• Base salary component of Total Rewards program.
• Discretionary short-term incentives (bonus, incentives, and/or commission).
• Comprehensive healthcare, well-being benefits, paid family leave, generous paid time off.
• Banking perks.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• 401K plan with company match.
• Competitive health, dental & vision coverage with HSA match.
• Generous PTO, paid holidays & parental leave.
• Performance-based bonuses.