Assistant Branch Manager

About Us

First Fed is a local community bank on an exciting growth trajectory with 15 locations including 11 full-service branches in Western Washington. Recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist, First Fed has received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Best Bank on the Olympic Peninsula. Forbes also named us a Best-In-State bank. For over 100 years, First Fed has served customers and communities throughout the PNW, donating over $9 million to non-profit organizations in the past 8 years through foundations, sponsorships, direct donations, and matched employee donations. Our team has volunteered over 25,000 hours in the past 5 years—many using our benefit of 3 paid volunteer days per year.

Our Values

• Optimism: We are positive and decisive, believing the future will be better than the past. Our attitude demonstrates persistence, leading to success.
• Initiative: We are self-starters who find innovative solutions. We are courageous, entrepreneurial, and passionate, taking action for good.
• Respect: We include individuals from diverse backgrounds and perspectives, committed to honoring and serving others.
• Growth: We learn and adapt to continually improve, believing in personal growth through grit and determination.
• Ownership: We are invested in our endeavors, accountable for our actions and decisions.

About the Role

Supervise front-line sales staff and oversee the day-to-day operations of the branch. Ensure highly effective customer service, particularly in response to special requests, complaints, problems, and branch productivity.

Responsibilities

• Manage branch implementation of institution-wide sales and service efforts to retain existing customer relationships and grow new relationships, meeting branch and bank-wide deposit, loan, and fee income goals.
• Work with the Branch Manager to develop and implement a sound, aggressive Business Development Plan aligned with Association objectives.
• Develop new business by proactively contacting prospective/current customers and presenting appropriate financial products and services.
• Manage business development support provided by CSR’s/RBs in collaboration with the Branch Manager.
• Collaborate with your direct supervisor to present a solid, supportive, and consistent leadership team that enhances and increases branch staff productivity and success.
• Maintain the operational integrity of the branch and minimize organizational liability.
• Project a professional and positive image of First Fed through personal appearance, behavior, and communications, both in the branch and at community events.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Requirements

• Minimum high school diploma or certified equivalency; college coursework highly preferred.
• Typically requires two years of demonstrated and effective supervisory experience in a retail branch or financial institution environment, or demonstrated experience in a lead worker role providing guidance to branch staff to meet operational, sales, and customer service goals.
• Thorough knowledge of Relationship Banker operational activities, new account functions, and consumer loans.
• Excellent organizational and interpersonal skills, with the ability to foster teamwork, collaboration, and resolve conflict.
• Ability to coach, supervise, and direct the work of others, promoting morale, engagement, and productivity.
• Effective time management skills and the ability to follow up in a timely manner.
• Strong verbal and written communication skills; fluency in English is essential. Spanish fluency (speaking, reading, and writing) is preferred.
• Strong mathematical and computational skills; ability to balance records accurately and identify errors in others’ work.
• Ability to develop and maintain a solid working knowledge of First Fed policies, procedures, products, and systems.
• Proficiency in Microsoft Office products.
• Willingness to work a Saturday schedule as needed.
• Current WA State Driver’s License.
• NMLS required if originating consumer loans.

Physical Requirements

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines, and telephones. It also requires clear communication with customers and coworkers in person and on telephones. Work activities involve combinations of sitting and standing for extended periods.

Pay

The pay range for this position is $29.09 - $49.46 per hour, with a typical hiring range of $29.09 - $33.38 per hour. The position includes the Community Banking Incentive plan, paid out quarterly with a 10.5% target payout.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Retirement plans (401k with company match and Employee Stock Ownership Plan).
• Gym membership reimbursement.
• Discounts on banking products.
• 3 paid volunteer days per year.

Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers.