Assistant Branch Manager

The Assistant Branch Manager supports the Branch Manager in daily leadership, operational oversight, sales growth, and customer service functions of the branch. This role serves as a working leader who actively assists customers, coaches staff, ensures operational excellence, and promotes a culture of accountability, professionalism, and exceptional service. The Assistant Branch Manager acts as the Branch Manager's designee in their absence and plays a critical role in ensuring branch goals, compliance requirements, and customer experience standards are consistently achieved.

Responsibilities

• Advanced Relationship Management
  • Perform all Front-Line Associate, Personal Banker I & II, and Senior Banker duties.
  • Serve as a trusted advisor for consumer and business customers.
  • Assist customers with complex deposit solutions.
• Leadership & Team Development
  • Assist in leading and developing branch staff to achieve service, operational, and growth objectives.
  • Foster a positive and collaborative work environment that encourages teamwork, accountability, and professional growth.
  • Coach, mentor, and support employees through regular feedback and guidance.
  • Assist with onboarding and training of new branch employees.
  • Identify skill gaps and partner with the Branch Manager to develop training plans.
  • Lead by example in professionalism, work ethic, and customer service.
  • Serve as acting Branch Manager when necessary.
• Customer Service Excellence
  • Ensure exceptional customer service standards are maintained at all times.
  • Resolve escalated customer concerns promptly, professionally, and effectively.
  • Build and maintain strong customer relationships to drive retention and loyalty.
  • Support business development efforts by identifying opportunities to deepen customer relationships.
  • Promote customer education regarding products, digital banking services, and fraud prevention.
  • Monitor customer feedback and recommend improvements to enhance the branch experience.
• Sales & Business Development
  • Assist in achieving branch deposit growth, referral, and relationship goals.
  • Identify opportunities for cross-selling and relationship deepening through customer interactions.
  • Support branch sales initiatives and promotional campaigns.
  • Participate in community and business development activities as assigned.
  • Coach team members on referral generation, needs-based conversations, and relationship building.
• Operational Management
  • Assist in coordinating daily branch operations to ensure efficiency, accuracy, and regulatory compliance.
  • Monitor branch workflows and staffing levels to maintain effective service delivery.
  • Assist with scheduling and staff coverage planning.
  • Support branch cash management procedures and controls.
  • Monitor operational reports and assist in addressing exceptions and issues.
  • Assist with ATM, vault, and cash balancing oversight as required.
  • Ensure branch facilities present a professional and welcoming environment.
• Compliance & Risk Management
  • Ensure adherence to all applicable banking regulations, policies, and procedures.
  • Promote a strong culture of risk awareness and operational integrity.
  • Assist with audit preparation and follow-up on corrective actions.
  • Monitor branch activities for compliance with BSA/AML, OFAC, CIP, Reg CC, and other regulatory requirements.
  • Escalate suspicious activity, operational concerns, and customer issues appropriately.
  • Maintain confidentiality of customer and bank information.
• Administrative Responsibilities
  • Assist with branch reporting and performance analysis.
  • Support monitoring of branch goals and key performance indicators.
  • Maintain accurate records and documentation.
  • Participate in branch, department, and management meetings as required.
  • Assist with implementation of new products, services, and operational initiatives.

Requirements

• Strong knowledge of retail banking products, services, and regulations.
• Demonstrated leadership and team development skills.
• Excellent communication, coaching, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• High level of professionalism, integrity, and accountability.
• Detail-oriented with exceptional organizational skills.
• Proficiency with banking systems, Microsoft Office Suite, and digital banking technology.
• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of retail banking experience.
• Previous supervisory, lead, or senior banking experience preferred.
• Demonstrated experience in customer relationship management and sales growth.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.