Assistant Branch Manager

About the Role

The Assistant Branch Manager provides on-site leadership, motivation, and direction for the service center staff, aligning the team with Everwise Credit Union’s performance measures and member service expectations. This role directs daily service center operations, ensuring compliance with internal controls, operations controls, and risk management.

Responsibilities

• Assists and supports the Branch Manager in maintaining appropriate staffing levels, team member supervision, and ongoing development through consistent training, coaching, and development activities.
• Ensures quality and professionalism of staff during daily interactions with members.
• Accepts primary responsibility for ensuring all branch procedures, processes, audits, and documents comply with Everwise Credit Union guidelines and regulations.
• Supports the Branch Manager in driving growth and performance of the service center aligned with Everwise Credit Union’s strategic direction, using approved tools and resources.
• Cultivates and leads excellence in member service, embracing Everwise Credit Union’s directed tools and resources.
• Facilitates team meetings on product knowledge, sales skills, operational procedures, and other relevant topics.
• Enhances awareness of Everwise Credit Union in the community through approved civic and community activities.
• Assumes additional responsibilities necessary for the growth of the service center, staff, and the Credit Union as assigned.

Requirements

• High School Diploma, GED, or equivalent certification.
• 2-3 years of financial services industry experience or 3-5 years of supervisory experience in a retail environment.

Skills

• Excellent human relations skills, including verbal and written communication.
• Clear understanding of Everwise Credit Union’s philosophy, vision, and strategic objectives, with the ability to communicate them to others.
• Strong coaching, development, and leadership skills, with a basic understanding of Human Resource practices.
• Strong background in service center operations, procedures, and security policies.
• Positive leader of change who fosters open communication.
• Self-driven and goal-oriented, with the ability to meet and exceed targets.
• Strong organizational and prioritization skills for daily tasks.
• General understanding of related computer applications.