Assistant Branch Manager

About the role

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day-to-day operational excellence in the branch, supervising and leading the Tellers, and by providing Breakthrough Client Service. The Assistant Branch Manager (ABM) also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate. Ensures the branch meets or exceeds operations standards at all times and is responsible for satisfactory audits.

Monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review. Develops and maintains strong, long-term relationships with consumers and businesses in the local community and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

Acts as backup to the personal banking team to open new accounts, receive loan requests and gather credit-related information. Manages, leads, trains, and coaches Tellers. May also oversee personal bankers in collaboration with the Branch Manager.

Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.

Responsibilities

• Supervise and lead Tellers and, as applicable, personal bankers
• Process transactions and place clients in appropriate account and loan products
• Cross-sell other bank services and make referrals to other departments
• Monitor sales and service goals and coach team members to deepen customer relationships
• Open and close the branch, perform overdraft monitoring, wire transfers, collections, and stop payments
• Act as backup for account openings, loan requests, and credit-related information gathering
• Ensure branch meets or exceeds operations standards and passes audits

Requirements

• High School Diploma or GED
• 2 years of retail banking experience
• Customer service background in retail or banking
• Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions
• Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner
• Strong attention to detail and the ability to multi-task effectively
• Proficient use of spreadsheets and other banking computer systems and related software; ability to operate a variety of office equipment and perform repetitive movements for tasks such as counting cash, typing, and handling documents

Qualifications

• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred
• 1 year of management or supervisory experience preferred
• 1 year of consumer and small business lending origination experience preferred

Licensing and Compliance

This position requires acting as a Bank Mortgage Loan Originator (MLO) for open-end transactions (e.g., home equity lines of credit) only. All MLOs must register and comply with SAFE Act requirements.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying contributions
• Employee assistance program
• Life insurance and disability insurance
• Tuition assistance and mental health resources
• Identity theft protection and legal support
• Auto and home insurance, pet insurance
• Access to an online discount marketplace
• Paid vacation, sick days, volunteer days, and holidays
• Benefit eligibility begins the first day of the month following hire for associates regularly scheduled to work at least thirty hours weekly

Pay

The pay range for this role is $20.00 – $26.00 per hour. The pay rate for the selected candidate is dependent upon job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, details of which will be provided during recruitment.

Schedule

Primary location: Ability to work fully onsite at 1975 Winchester Avenue, 1st Floor, Reedsport, OR 97467.