Assistant Branch Manager

About the role

The Assistant Branch Manager plays a crucial role in achieving sales goals and enhancing client experiences. They are responsible for supervising a branch with multiple lines of business, managing operations, and supporting the Branch Manager in various capacities.

Responsibilities

• Lead and motivate based on Centier’s Mission, Essentials of Excellence, and Values.
• Use independent judgement and make safe and sound decisions to limit risk to both clients and the bank.
• Cultivate strong relationships with clients, associates, branches, departments, external companies, and organizations.
• Support the training and career development of all branch associates.
• Develop and implement strategies to meet or exceed branch goals and increase market share.
• Participate in and assist with overseeing the Servant Sales process according to established guidelines.
• Serve clients by counseling on financial needs, completing account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure Bank policies and standard operational procedures are consistently applied.
• Assist with coaching and mentoring of associates to improve results.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns in an efficient manner with assistance from management if needed.
• Represent Centier professionally through community involvement, external initiatives, and volunteerism.
• Aid the Branch Manager in the performance management of the team, including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars for career development.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Requirements

Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank-approved software systems.

Ability to work through client problems by listening, understanding, and implementing solutions.

Demonstrated ability to work and lead within a team environment.

Ability to manage multiple bank initiatives and client/team needs simultaneously.

Demonstrated comprehension of consumer credit including loan-to-value, debt-to-income, and credit reports.

Demonstrated interpersonal, verbal, and written communication skills.

Consultative skills to identify a client’s financial needs and recommend solutions.

Adopt new technology, system conversions, and software rollouts to successful implementation.

Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ years of management experience; preferably in banking, financial services, or goal-driven retail sales with an emphasis on consumer and business development.
• Client service experience.

Skills

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank-approved software systems.
• Ability to work through client problems by listening, understanding, and implementing solutions.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Demonstrated comprehension of consumer credit including loan-to-value, debt-to-income, and credit reports.
• Demonstrated interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Adopt new technology, system conversions, and software rollouts to successful implementation.
• Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Benefits

• Access to Marathon Health Clinics with free visits and prescriptions.
• Generous Paid Time Off benefit.
• Tuition reimbursement.
• 401K match.
• Associate Stock Ownership Plan.
• Daycare Reimbursement.
• FREE Onsite Fitness Center/Fitness Reimbursements.
• Health and Wellness Programs.
• The ability to have a voice with the Diversity/Equity/Inclusion Council.
• Career growth opportunities.
• Work/Life balance.
• AND MORE.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.