Assistant Branch Manager

About the role

Provide quality service to current and potential Credit Union members by serving as a liaison between the member and the credit union. Offer information on membership eligibility, account types, loan products, and other services. Supervise branch staff daily, ensuring effective operational practices, assisting with decision-making, researching balancing discrepancies, completing end-of-month reports, and evaluating tellers’ performance. Support employees through coaching, training, and assistance with complex transactions and inquiries.

Responsibilities

• Mentor and coach branch staff to achieve individual and team goals.
• Provide ongoing feedback and training to enhance performance and professional development.
• Foster a collaborative and motivating work environment.
• Drive branch sales goals by developing and implementing effective sales strategies.
• Identify and pursue new business opportunities and relationships within the community.
• Monitor and analyze sales performance, adjusting strategies as needed to meet targets.
• Ensure all members receive exceptional service and support for their financial needs.
• Address and resolve member concerns, account inquiries, and issues with professionalism and efficiency.
• Assist members with account management, including account openings, maintenance, and general inquiries.
• Promote a member-centric culture within the branch.
• Support members with loan applications, processing, and follow-up.
• Assist in managing branch operations, including compliance with credit union policies and procedures.
• Oversee cash handling, transaction processing, and other operational tasks.
• Ensure branch security and adherence to safety protocols.
• Work closely with the Branch Manager and other team members to achieve branch objectives.
• Participate in branch meetings and contribute to strategic planning and decision-making.
• Collaborate with other branches and departments to enhance overall credit union performance.
• Adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Requirements

• Education equivalent to a four-year high school education.
• 2 – 4 years of teller, member service, loan, or related experience.
• Knowledge of general credit union operational procedures, including cash handling, teller job-related duties, and loan processes and procedures.

Qualifications

• Preferred experience in supervisor or leadership roles.