Assistant Branch Manager

Welcome to Financial Plus Credit Union (FPCU) – 'The Place where it’s Possible.' At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be.

About the role

Assists the Branch Manager or District Branch Manager and influences the profitability of the assigned branch with particular emphasis on building member relationships. Expands the sales culture and provides leadership and resources to achieve desired results. Directs branch staff activities toward attainment of branch sales goals, including a consultative sales approach and conducting on-site business visits. Utilizes problem solving, decision making, and team building skills while maintaining flexibility. Promotes high morale and positive attitudes toward members and fellow employees, instilling a sense of team spirit throughout the branch. Ensures all policies and procedures are followed.

Responsibilities

• Communicate properly with all employees to ensure positive and clear understanding of credit union goals and direction.
• Assist Branch Manager in supervising branch team, including setting schedules, approving time off, conducting monthly coaching meetings, and providing observations and feedback.
• Assist Branch Manager with maintaining the security of the branch and personnel by adhering to all security policies and procedures. Comply with dual control on cash procedures and ensure timely completion of all audit schedules and policies.
• Operate as Branch Manager in their absence and oversee all sales and operations of the branch.
• Implement coaching training for Branch Tellers and MSRs regarding sales processes, and provide additional training and support on the credit union’s products and services, cross-selling techniques, and service standards.
• Assist Branch Manager in meeting sales goals, including making outside business calls and meeting with potential commercial and consumer account prospects.
• Promote teamwork among branch staff and internal members and departments.
• Interview members for financial information and provide accurate applications for approval by Loan Officer, including checking credit reports and collateral value for non-pre-approved loans.
• Establish new accounts for eligible members and sell financial services that best meet their needs.
• Maintain knowledge of all credit union products and services; cross-sell those that best meet members’ needs.
• Obtain and complete required documentation for all consumer loans and process all closings for pre-approved and non-instant loans as scheduled by the Loan Officer.
• Ensure compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls. Request legal interpretation as necessary and ensure subordinates are also compliant.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Sales, Marketing, Finance, or Business is a plus, or similar related experience.
• One to three years of progressive supervisory or leadership experience.
• Two to three years of similar related experience with sales and lending, demonstrating an ability to teach others cross-selling techniques.
• Sales and service, planning, organizational, analytical, leadership, presentation, and problem-solving skills.
• Ability to diffuse member conflict and provide solutions for both members and staff.
• Strong attention to detail and accuracy.
• Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA.
• Adaptability to change and embrace SPARK! service standards.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Software.

Skills & Abilities

• Exhibit a highly positive, member-service-oriented attitude and the ability to anticipate needs and initiate assistance beyond duties assigned.
• Demonstrate the ability to grow and deepen member relationships and teach branch staff the same skills.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Effectively communicate with staff, Board of Directors, members, and other external contacts (e.g., member companies, vendors, financial institutions, auditors/examiners, attorneys, law enforcement agencies, and business associations).
• Ability to work extended hours to accomplish organizational or sales function goals.
• Quickly learn core processing system (Symitar) and possess business computer experience with word processing, spreadsheet, and other general business software.
• Present a positive and professional image to members through effective and courteous verbal and written communications.
• Courtesy, tact, and diplomacy are essential for personal contact with others inside and outside the organization for giving or obtaining information, building relationships, or soliciting cooperation.
• Apply logical thinking to define problems, collect data, establish facts, and draw conclusions.
• Be mindfully flexible and willing to adapt to change.

Physical Demands & Work Environment

• Sedentary work; sitting most of the time.
• The noise level in the work environment is professional and typically moderate.

This job description is not a complete statement of all duties and responsibilities comprising this position.