Assistant Branch Manager

About Amplify

Amplify Credit Union is a growing, tech‑focused credit union that delivers value to members through its products and community impact. Recognized as a Top Workplace by the Austin American‑Statesman for seven consecutive years, Amplify is the only full‑service financial institution without any deposit fees. The organization is committed to culture, community, inclusion, and offers a supportive environment for career growth.

Position Summary

The Assistant Branch Manager supports the Branch Manager to achieve all branch, departmental, and organizational objectives. In the Branch Manager’s absence or as directed by Retail Management, the Assistant Branch Manager assumes primary responsibility for running the branch successfully.

Responsibilities

• Provide direct leadership and oversight of the Teller and Personal Banker teams.
• Ensure operational soundness within the branch; lead operational support by providing oversight, guidance, and problem resolution, consistently mitigating risk.
• Facilitate the self‑audit program and general quality‑control efforts to maintain operational integrity, including successful Branch Certification and other audit initiatives.
• Deliver on‑the‑job training and regular coaching to develop service and operational proficiency among Tellers and Bankers.
• Actively support branch operational needs, including processing Teller transactions and performing all Banker functions.
• Support the Branch Manager in achieving all service‑related objectives.
• Operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates.
• Uphold credit union policies and procedures and champion organizational culture both internally and externally.
• Other duties as assigned.

Supervisory Responsibilities

• Direct supervision of Teller and Personal Banker teams.
• Manage the full employee lifecycle: interviewing, hiring, performance coaching, disciplinary action, and termination.
• Participate in work scheduling, timecard approvals, training/coaching, facilitating meetings, and related tasks.
• Maintain ongoing communication with the Branch Manager or Retail Management regarding problems, irregularities, developments, and changes.
• Assume all supervisory responsibilities in the Branch Manager’s absence.

Qualifications

• Education and Experience: High School diploma or GED required; Bachelor’s degree preferred. Three years of successful financial institution experience preferred, with background in branch operations (teller and platform). Supervisory experience preferred.
• Certificates, Licenses, and Registrations: Must be bondable.
• Software and Equipment Requirements: Proficiency with a personal computer, Microsoft Office, telephone use, and knowledge of a 10‑key pad (helpful).
• Other Qualifications: Ability to work a flexible schedule, including weekends. Must quickly obtain working knowledge of credit union products, services, policies, SOPs, and state/federal regulations.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with company match of 100 % on the first 5 % of employee contributions.
• Paid volunteer hours and customized volunteer opportunities with partners such as Saint Louise House.
• Additional paid time off for volunteer‑related activities.
• Undergraduate and graduate tuition assistance for eligible full‑time and part‑time team members.

Pay

Base pay: $72,306.00 per year, plus the benefits listed above.

Location

This on‑site position reports to one of Amplify’s four branch locations: Esperanza, Pond Springs, La Frontera, or Cedar Park.