Assistant Branch Manager

About the role

Responsible for the delivery of high quality, efficient operations, sales, and service to Bank clients. This includes the professional development of all staff to include proper hiring, training, and coaching of all employees. Primary responsibility for the certifications, operations and audit functions of the retail branch. Participates in branch training and cross-training for all newly hired and existing employees.

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.

Responsibilities

• Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
• Understands and promotes the Bank’s Customer Service Protocols in daily branch operations
• Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures
• Ensures the branch receives an annual audit score of “Satisfactory”
• Provides leadership by collaborating with the Branch Manager on providing training and supervision to the Customer Service Representatives and Personal Bankers by scheduling documented weekly coaching sessions with each team member
• Assists the Manager in attaining branch goals by coaching employees on their sales and referral activities
• Meets weekly with the Branch Manager to discuss retail updates, tasks, and employee status and