Assistant Banking Center Manager - Rural & Elliot

About the role

Banking Center Managers will assist Banking Center Managers with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers.

Responsibilities

• Aid in overseeing the operational functions of the banking center and provide support to staff (i.e. answering questions, coaching, providing encouragement, feedback, and constructive criticism as needed)
• Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services
• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
• Generate sales leads through community outreach activities and develop business partners, while building internal relationships
• Absorb clients' concerns or questions regarding their accounts. Explain service charges, statement problems, product features, etc. and work to resolve sometimes complex or sensitive customer issues
• Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
• Avoidance of regulatory compliance and training specific to sales and service responsibilities for you and your associates
• Avoidance of ensuring that security measures are adhered to regarding opening and closing procedures within the bank
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• Supervisory duties will include, but not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations

Requirements

• Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals
• Previous banking experience is preferred
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position
• Availability to work weekends and/or extended hours as required
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Preferred Skills

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish) skills
• Sales management experience within a retail banking environment

Physical Requirements

• This position requires long periods of standing or sitting as well as typing and repetitive motion
• Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds

MidFirst Banking Center Hours of Operation

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
• Shift differential is available for certain hours - $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., Saturday's from 12:00 p.m. - 1:00 p.m.
• Candidates must be available to work weekend hours.