Assistant Analyst, Third Party Operations - A&F Co.

What Will You Be Doing?

• Order Management: Manage the process for third-party orders, address and escalate any issues found in customer orders and ensure all order details are verified before entry.
• Customer Support: Handle customer inquiries efficiently, ensuring appropriate measures are in place to safeguard against quality, cost, or delivery failures. Ensure timely and accurate processing of orders within agreed deadlines.
• Orderbook Management: Maintain the Orderbook to support third-party purchasing and maintain product availability. Release orders based on allocation coverage, requested delivery dates, shipping requirements and month sales targets.
• Cross-Department Collaboration: Serve as the primary liaison between Finance, Sales, Planning, Distribution Centers, and Product development teams, ensuring key updates and changes are communicated and managed promptly.
• Issue Management: Resolve production issues by coordinating with stakeholders, credit teams, and supply chain to ensure order coverage, accurate VAS, and on-time delivery within SLAs.
• Relationship Management: Foster strong partnerships with both internal teams and external customers to enhance collaboration and performance.
• Reporting: Create and manage weekly reports to share with Sales and Planning teams, providing updates on Orderbook progress and identifying risks or opportunities.

What Do You Need To Bring?

• Bachelor’s Degree or related experience
• Experience in B2B/Wholesale operations in the fashion industry
• Good understanding of production development timelines and calendars
• Excellent math, organization, and time management skills
• Proficient in MS Office and Excel, working knowledge of systems that house product information (i.e. PLM)
• Strong ability to handle and understand analytical data, with keen attention to detail and accuracy
• Excellent verbal and written communication skills, with a collaborative approach to working with cross-functional teams
• Thrives in a fast-paced environment with a focus on continuous improvement and process implementation
• Eagerness to creatively solve problems and drive business profitability and growth
• EDI literacy would be highly advantageous

About the Role

The Third Party Operations Assistant will be responsible for the end-to-end management of wholesale orders, fostering strong relationships with both internal and external stakeholders. The role will be working closely with the Sales, Buying, Planning, DC and Finance Teams to provide operational support to our Wholesale partners across EMEA. This role requires a strategic mindset combined with a keen attention to detail and data accuracy. The ideal candidate will be a collaborative team player with a passion for problem-solving and thrives in a fast-paced environment.

Requirements

This job is located at our Global Home Office in Columbus, Ohio.

Qualifications

Bachelor’s Degree or related experience

Skills

Strategic mindset, attention to detail, data accuracy, cross-departmental collaboration, issue resolution, relationship building, reporting, analytical data handling, verbal and written communication, problem-solving, fast-paced environment, continuous improvement, process implementation, EDI literacy

Benefits

Competitive and comprehensive benefits that align with company culture and values

Pay

Competitive incentives to reward commitment to business growth

Schedule

Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year