Assistant Analyst, Customer & Digital Insight & Analytics - A&F Co.

About the Role

Support the delivery of reporting, dashboards, and analytical insights that help business teams better understand customer behaviors, digital experiences, and business performance. This role combines technical aptitude, analytical thinking, and strong collaboration skills to transform data into meaningful insights that drive decision making. The ideal candidate is curious, detail-oriented, and eager to learn. They will work closely with Product, Customer, Digital, and Technology teams to maintain reporting assets, support dashboard development, and ensure stakeholders have access to accurate, timely, and actionable information. This role also provides opportunities to contribute to emerging analytics solutions, models, AI-enabled tools, and self-service reporting capabilities.

Responsibilities

• Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Excel, and other enterprise analytics tools.
• Support the curation and maintenance of reporting assets that provide visibility into customer engagement, digital performance, and business outcomes.
• Analyze customer and digital data to identify trends, opportunities, risks, and key performance drivers.
• Partner with Customer, Product, Digital, and Technology teams to understand reporting needs and translate business requirements into scalable analytics solutions.
• Maintain and update reports, dashboards, and analytical tools to support evolving business priorities and ways of working.
• Support the development and maintenance of models, AI agents, and analytics tools that enable consistent reporting and self-service insights.
• Collaborate with data engineering and analytics teams to leverage enterprise data platforms and ensure data reliability.
• Monitor and validate data quality, helping identify and resolve reporting discrepancies.
• Assist with milestone tracking and performance measurement processes to support effective decision making and business execution.
• Communicate insights, findings, and recommendations to both technical and non-technical audiences.
• Contribute to the continuous improvement of reporting processes, dashboard experiences, and analytics best practices.

Requirements

• Bachelor's degree or equivalent experience.
• Experience through coursework, internships, co-ops, or professional roles in analytics, reporting, business intelligence, or a related field.
• Strong technical skills in:
  • SQL
  • Power BI
  • Digital Analytics
  • Microsoft Excel
• Experience creating reports, dashboards, or visualizations that help answer business questions and support decision making.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to communicate effectively with both technical and business partners.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Understanding of customer-facing and digital business metrics, reporting processes, and performance tracking.

Preferred Qualifications

• Experience with Databricks, Snowflake, Adobe Analytics, or similar analytics platforms.
• Familiarity with data modeling, semantic models, and curated datasets.
• Experience supporting dashboard adoption and self-service analytics initiatives.
• Knowledge of digital analytics, customer insights, customer journey measurement, or marketing performance reporting.
• Exposure to AI-enabled analytics tools, automation solutions, or enterprise reporting platforms.
• Understanding of data governance, data quality management, and reporting best practices.

Success in This Role

Successful candidates will demonstrate a passion for data and customer insights, a willingness to learn new technologies, and the ability to partner effectively across business and technical teams. They will contribute to the development of trusted reporting assets, deliver actionable insights, and help enable data-driven decision making across Customer, Digital, Product, and Technology organizations. They will be comfortable working with data, collaborating across functions, and continuously improving analytics solutions that create business value.

Benefits

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, promoting from within
• Access to multiple Associate Resource Groups