Assistant Admissions Counselor

About the role

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Responsibilities

• Assist in providing in-depth counseling to applicants and their families.
• Provide accurate and timely information to High School/Community College counselors and members of the general public regarding established admissions policies and procedures.
• Review applications for admission, demonstrating knowledge and application of system-wide and CSULB policy regarding admissions.
• Support the coordination, review, and maintenance of Admissions communications including direct emails to students/response to tickets, and communication audits to ensure accuracy, consistency and effectiveness.
• Participate in the development of communication tools utilizing CRM platform Slate.
• Review and provide feedback to update Admissions web content, chatbot, meeting/conference materials, and presentations.

Requirements

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field.

Qualifications

Strong interpersonal communication skills, including but not limited to: in-person, email, phone, group counseling, and presentations. Skill to effectively communicate in writing and prepare written and presentation materials for various audiences. Experience in writing, editing, and proofreading copy to produce standard digital business communications for specific and general audiences. Ability to learn to interpret and apply Admissions and academic policies and procedures. Ability to learn how to develop and maintain strong, positive, and productive relationships with peers, applicants, parents, high school and community college counselors and the broader community. Demonstrated knowledge of word processing, graphic and web design software packages. Demonstrated ability to identify and appropriately handle sensitive and confidential information .Demonstrated ability to conduct presentations to groups of varying sizes. Knowledge of online student information system (PeopleSoft preferred). Knowledge of Slate or similar CRM platform . Treats all customers (students, faculty and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Asks questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability and integrity of system data by working within approved processes and testing procedures. Understands, commits and constructively supports team goals, issues and decisions, holding themselves accountable to team objectives. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Skills

Knowledge of online student information system (PeopleSoft preferred). Knowledge of Slate or similar CRM platform .

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.Health Coverage: A variety of medical, dental, and vision plans.Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Pay

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,482 - $4,650 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,150 - $5,076 per month.

Schedule

Time Base 1.0 time-base, 40 hours per week.