Admissions Assistant

Shifts Available: Part-Time Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) are seeking a compassionate, detail-oriented Admissions Assistant to support the admissions process at our two Berkshire County skilled nursing facilities. This is a 24 hour per week role, split between these two centers. Travel required between both locations. This position offers the opportunity to make a meaningful impact by helping residents and families navigate the transition into long-term care and rehabilitation services. If you enjoy building relationships, providing excellent customer service, and working in a healthcare setting, we'd love to hear from you. Job Duties: Welcome prospective residents, patients, and families with professionalism and compassionComplete admission paperwork and admission packets with residents, patients, or responsible partiesAssist with gathering and verifying insurance and payer informationDetermine payer source and explain any resident or patient financial responsibilitiesProvide facility tours for prospective residents, families, and referral sourcesMaintain accurate admission documentation and recordsSupport the admissions process from inquiry through admissionEnsure compliance with all federal, state, and facility regulationsCollaborate with clinical, administrative, and business office teams to facilitate smooth admissions Qualifications: Excellent communication, customer service, and interpersonal skillsProfessional phone etiquette and strong organizational abilitiesAbility to work effectively in a fast-paced, highly regulated healthcare environmentHigh school diploma or equivalent requiredPrevious admissions, customer service, healthcare, medical records, or long-term care experience preferredProficiency with basic computer systems and office software