Admissions Assistant

About the role

Keystone Treatment Center is seeking a dedicated Admissions Assistant to join our mission-driven team supporting individuals seeking Substance Use Disorder (SUD) treatment. This role is ideal for someone who thrives in a fast-paced, compassionate environment and is committed to helping clients take their first steps toward recovery.

Schedule

Full-Time | Monday–Friday 9:30am–6:00pm | Rotating Weekend Shift

Responsibilities

• Serve as the first point of contact for potential clients and families seeking treatment
• Guide individuals through the admissions process with empathy, professionalism, and clarity
• Discuss funding options, insurance coverage, and financial responsibilities
• Coordinate transportation logistics to ensure safe and timely arrival for treatment
• Collaborate with clinical, administrative, and outreach teams to support smooth admissions
• Maintain accurate documentation and uphold confidentiality standards
• Participate in a rotating weekend schedule to support 7-day admissions needs
• Greet and search new patients and those transporting patients upon arrival
• Review prospective admissions against approved admission criteria, policies and procedures
• Perform clerical duties such as managing paperwork, handling data entry, engaging with insurance companies over claims, and answering phones
• Complete paperwork necessary to admit patient to the assigned program and explain forms prior to patient signing
• Notify clinical lead of patient’s arrival and escort the patient and documentation to appropriate location within the facility
• Ensure efficient and accurate completion of the admission process of patients and timely distribution of the paperwork necessary to notify staff of the arrival/transfer of each patient
• Ensure all required patient information is received, processed, and necessary appointments are made with the proper behavioral or medical health personnel
• Demonstrate a positive, empathetic, and professional attitude towards customers always
• When patient needs are not met, acknowledge and work to resolve complaints
• Recognize that patient safety is a top priority
• Perform other functions and tasks as assigned

Requirements

• High-school diploma, GED, or equivalent required
• Bachelor’s degree in a social services field preferred
• One or more years’ experience in healthcare preferred
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility)
• First aid may be required based on state or facility

Skills

• Strong communication skills and the ability to speak with clients in crisis with compassion
• Comfort discussing financial matters, insurance benefits, and payment options
• Ability to multitask, prioritize, and stay organized in a dynamic environment
• Experience in healthcare, behavioral health, customer service, or admissions is a plus
• A commitment to supporting individuals on their recovery journey