Assistant Account Manager - Security

Join our dynamic team as a contract security services Account Manager in Frisco, TX where you’ll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services.

Pay

$60,000.00 / year

Schedule

Tuesday–Saturday, 9:00 AM–6:00 PM. Requires a high degree of flexibility, as work outside of scheduled days and hours will be expected as needed.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options
• Career growth opportunities

Responsibilities

• Handle client or team issues and emergencies
• Communicate regularly with key client contacts and local GardaWorld Branch Teams
• Build and maintain strong relationships with principal accounts
• Improve the client’s security program for long-term success
• Meet and maintain contracted KPIs
• Guide customers through integration projects, contracts, RFPs, and onboarding
• Deliver detailed presentations focused on client needs
• Update business databases (CRM, ERP)
• Review MSA compliance at branch and site levels
• Develop and evaluate security and crisis management plans
• Manage client billing, including DSO assessments and overdue payment follow-ups
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current
• Analyze data and prepare internal reports
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor
• Write reports, client communications, instructional materials, and operating guidelines
• Demonstrate expertise in financial forecasting and margin analysis
• Perform other duties as assigned

Requirements

• Authorized to work in the United States
• Able to pass an extensive screening process
• High School Diploma/GED
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities

Skills

• Leadership and problem-solving skills
• Ability to handle multiple tasks simultaneously
• Relationship-building and communication skills
• Attention to detail
• Proficiency in Microsoft Office and CRM software
• Self-driven and professional demeanor
• Strategic thinking and financial planning
• Project management and ability to stay calm under pressure
• Honesty, ethics, and alignment with company values
• Report writing and instructional material development
• Financial planning and profit margin understanding
• Stress management and adaptability
• Excellent written and verbal communication
• Customer service and project management