Assistant Account Manager - Full Time

About the role

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

Responsibilities

• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location
• Assign work tasks to Security Professionals and direct their work throughout the day
• Serve as the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals regarding performance, operations, and department needs
• Supervise, motivate, coach and train Security Professionals
• Evaluate the work performance of Security Professionals and make recommendations regarding assignments
• Ensure that Post Order manual and all other post and training information is properly maintained and updated, and that the Post is properly maintained, cleaned and organized
• Assist the Account Manager in conducting interviews and evaluating new employees
• Conduct on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made (including orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs)
• Oversee all reports, logs and pass downs generated by and for the Security Department
• Distribute communications and other information to Security Professionals at post as directed
• Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site
• Generate work orders and attached paperwork for extra security coverage requests
• Respond to minor incidents (internal to Security Professionals and/or external to client location), ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate
• Write a report of the situation or assist with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
• Make recommendations for counseling and/or disciplinary action, including termination; administer counseling or disciplinary actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager
• Maintain positive client/security relationships through frequent tenant/client contact and support
• Occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek

Requirements

• Minimum high school diploma or equivalent
• Minimum three (3) – five (5) years of professional-level experience required
• Prior experience in the security industry, law enforcement and/or military required
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• As a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
• Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
• Professional, articulate and able to use good independent judgment and discretion
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
• Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

Preferred Qualifications

• College education or business classes
• Experience in scheduling, operations or other functions of security industry
• Ability to write effective and concise reports in neat, legible handwriting is required
• Working knowledge of Microsoft Office software and email

Pay

Full Time Salary $93,300 / yrly

Benefits

• Eligible for our company's health and retirement plans
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law