Asset Services Engineer

About the role

Join HSP US, a fast-growing operation building state-of-the-art production capabilities and cutting-edge processes in the energy sector. As an Asset Services Engineer, you will contribute to high-impact work by providing technical support, performing field diagnostics, and collaborating across teams to enhance customer satisfaction and operational excellence. This role offers a once-in-a-generation start-up environment where you help lay the foundation for long-term success.

Responsibilities

• Support U.S. and international customers as the primary point of contact for technical questions related to installed equipment and service requirements.
• Perform onsite and offsite inspections, testing, maintenance, troubleshooting, and repair activities for high-voltage equipment, including instrument transformers, coils, reactors, and related assets.
• Coordinate spare parts sourcing, service planning, and customer scheduling activities.
• Conduct preliminary issue assessments and provide technical analysis to support problem resolution.
• Assist with installation, commissioning, startup, and acceptance activities for new equipment deployments.
• Conduct customer site visits to assess equipment condition and define service scopes.
• Provide technical recommendations and support preparation of quotations, schedules, and service proposals.
• Deliver technical support and training to customers and service partners regarding equipment operation, maintenance, and industry best practices.
• Perform troubleshooting, diagnostic testing, and condition assessments for customer-installed equipment.
• Conduct root cause analysis investigations related to equipment performance, reliability, and service concerns.
• Support warranty and non-warranty customer cases through resolution by coordinating with Engineering, Quality, Manufacturing, and third-party partners.
• Document service findings, corrective actions, recommendations, and technical observations through detailed service reports.
• Support field reliability initiatives aimed at improving product performance and asset lifecycle management.
• Assist in identifying trends, recurring issues, and opportunities for continuous product and service improvements.
• Collaborate closely with Service Operations, Engineering, Quality, Manufacturing, and Sales teams to enhance customer satisfaction and service delivery.
• Ensure compliance with customer requirements, safety standards, and field service procedures during all service activities.
• Maintain service tools, testing equipment, documentation, and records in good working order.
• Participate in continuous improvement initiatives focused on customer experience, field reliability, safety, and operational excellence.
• Support development and implementation of service processes, procedures, and best practices.
• Contribute to the growth and development of HSP US's service organization and aftermarket capabilities.
• Travel frequently to customer sites across the United States and Canada based on business requirements.
• Represent HSP US professionally during customer visits, inspections, outages, commissioning projects, and technical meetings.
• Build strong relationships with customers through responsive communication and technical expertise.
• Support emergency service requests and customer-critical situations when required.

Requirements

• Technical diploma, Associate Degree, or Bachelor's Degree in Electrical Engineering, Electromechanical Engineering, Electrical Technology, or a related technical discipline.
• Solid knowledge of high-voltage technology and power transmission systems.
• Previous hands-on experience working with high-voltage equipment, instrument transformers, coils, reactors, bushings, or related electrical systems.
• Strong understanding of electrical testing, diagnostics, maintenance, and troubleshooting procedures.
• A strong hands-on mentality and practical experience working with tools and field-testing equipment.
• Experience performing field service activities, inspections, commissioning, startup support, and warranty investigations.
• Ability to read and interpret technical drawings, schematics, engineering documents, and service procedures.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Excellent verbal and written communication skills.
• Ability to work independently in dynamic field environments while managing multiple priorities.
• Familiarity with safety standards and field service best practices within industrial, utility, or power system environments.
• Experience with SAP or other service management systems is considered an asset.
• Previous experience within utility, power transmission, energy, transformer, or manufacturing environments is strongly preferred.
• Willingness and ability to travel extensively throughout North America.
• Valid driver's license required.

Benefits

• Competitive pay and bonus potential.
• Full health coverage.
• Meaningful paid time off, including diversity days to celebrate what matters to you.
• Opportunity to work with cutting-edge technology and state-of-the-art equipment in a culture focused on continuous improvement.
• Chance to build, shape, and elevate a fast-growing operation with immediate impact from day one.