Asset Retention Specialist

Responsibilities

• Deliver high-level support to agents, brokers, and customers while maintaining precise documentation of all interactions.
• Manage a specific territory of canceled loans by negotiating repayment options and coordinating return premiums.
• Evaluate arrears to identify root causes and collaborate with partners to resolve payment issues and communicate impacts.
• Utilize performance reporting to recommend loan write-offs, mentor new staff, and lead cross-functional process improvements.

Requirements

• Professional Experience: 2+ years in administrative, customer service, insurance, or commercial lending roles (premium finance experience is a plus).
• Communication & Relationship Building: Proven ability to maintain strong professional partnerships through excellent verbal and written communication.
• Operational Skills: Highly organized with strong time management, proficient in Microsoft Office (Word, Excel, Outlook), and a high school diploma (some college preferred).

Qualifications

• Capable of working both autonomously and collaboratively in team-based settings to meet organizational goals.

Skills

• Customer service skills
• Loan recovery and collections experience
• Microsoft Office proficiency

Benefits

• Flexible schedule
• Professional development opportunities

Pay

• $42,000 - $61,000 annually

Schedule

• Varies based on business needs