Retention Specialist

Position

The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access Program.

Principal Responsibilities

• Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement.
• Collaborate with participants to set goals for career advancement and provide guidance on achieving those goals.
• Provide ongoing one-on-one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
• Monitor participants' progress post-placement, conducting regular check-ins to assess job satisfaction and overall well-being.
• Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
• Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
• Participate in outreach efforts to expand the program’s network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

Benefits

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

About the Role

VOA–Greater New York is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day.

Qualifications

• Associate degree or 60 college credits courses in the human services field, or high school diploma or GED with 2 years of relevant experience in workforce development.
• A demonstrated verbal and written communication ability, including basic computer skills.

Skills

Strong interpersonal and communication skills, ability to work independently and as part of a team, and proficiency in Microsoft Office applications.

Benefits

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Application Instructions

To apply, please visit our website: https://www.voa-gny.org/our-staff-and-culture/