Asset Recovery Specialist

Responsibilities

• Evaluate delinquent accounts and assign repossession orders to approved vendors based on criteria set by management.
• Track and document the status of assigned repossession cases through regular updates from agents, ensuring timely and accurate reporting.
• Utilize internal systems and third-party tools to locate members and collateral, applying investigative techniques to support recovery efforts.
• Maintain professional relationships with repossession agents, transport companies, auction facilities and other vendors.
• Communicate with members to discuss delinquency status, negotiate voluntary surrender of collateral, or establish payment arrangements when appropriate.
• Adhere to all federal, state and internal policies governing repossessions and member communication, including privacy and fair debt collection practices.
• Maintain detailed records of all recovery actions, member interactions and vendor communications in the collection’s software.
• Transition standard repossession orders to skip tracing assignments when the initial recovery efforts are unsuccessful, ensuring appropriate escalation and vendor coordination.
• Prepare and send legally required notices related to repossession, sale of collateral and deficiency balances in accordance with federal and state regulations.
• Request and process repossession titles, working directly with the dealerships, titling agencies and internal departments to ensure proper documentation for asset disposition.
• Collaborate with internal teams to provide updates and insight into recovery cases and member statuses.
• Verify accuracy of vendor invoices related to repossession, transport, and storage fees; ensuring timely processing and resolution of discrepancies.
• Accurately post proceeds from collateral sales and process applicable member refunds in a timely manner, ensuring proper reconciliation and documentation.
• Recommend enhancements to recovery workflows, vendor performance and member outreach strategies to improve efficiency and outcomes.
• Review asset recovery dashboards, queues, reports, and other tracking tools daily to ensure timely follow-up, identify bottlenecks, and maintain workflow efficiency.
• Submit requests for dealer refunds related to repossessed or abandoned vehicles and monitor the status of those refunds to ensure timely receipt and accurate posting.
• Perform additional responsibilities and tasks as requested to organizational operations and goals.

Qualifications

• Strong organizational skills and attention to detail.
• Sound judgement in handling sensitive member interactions and recovery details.