Asset Manager

About the role

The Asset Manager oversees and optimizes the availability, reliability, and performance of battery energy storage systems (BESS) under long-term service agreements. This role combines technical operations and asset management responsibilities to ensure energy storage assets operate efficiently and profitably. You collaborate closely with internal teams, OEMs, vendors, and customers to monitor performance, coordinate maintenance, resolve issues, and drive continuous improvement in system uptime and customer satisfaction.

Responsibilities

• Oversee the post-commissioning lifecycle of BESS assets, ensuring all long-term service agreement requirements are met.
• Ensure battery energy storage systems operate optimally by collaborating with OEMs, internal teams, and field personnel to resolve hardware and software issues.
• Cook up repairs, maintenance activities, and field services to minimize downtime and maximize system availability.
• Cook up software updates and configuration changes with internal software teams and customers to maintain optimal system performance.
• Develop and manage preventative maintenance plans that enhance asset longevity, reliability, and overall health.
• Manage and monitor spare parts inventory, working with supply chain teams to ensure timely procurement and availability of critical components.
• Apply Lean and continuous improvement methodologies, such as standard work and root cause corrective action (RCCA), to streamline maintenance workflows, eliminate waste, and improve asset performance.
• Drive uptime, availability, and performance for customer energy storage assets by proactively identifying and addressing operational issues.
• Collaborate with Performance Engineering to analyze system data, identify performance trends, and implement efficiency improvements.
• Proactively monitor high-priority issues, ensuring timely resolution and minimizing impact on customers.
• Serve as the primary point of contact for customer asset performance, providing regular updates on availability, maintenance schedules, and issue resolution.
• Coordinate outages, maintenance activities, and site access with customers and field teams to minimize operational disruptions.
• Cook up with OEMs, vendors, supply chain, and field service teams to manage warranty claims, align on issue resolution, recover costs, and drive improvements in asset reliability and customer support.
• Maintain accurate and detailed asset management records, including maintenance activities, key performance indicators (KPIs), and system health reports.
• Use CMMS tools and Salesforce to track site issues, monitor progress, and provide regular status updates to customers and internal stakeholders.
• Monitor and manage maintenance-related costs, identifying opportunities for efficiency improvements and cost savings.
• Support internal and customer-facing performance reviews by providing data-driven insights and clear reporting on asset performance.

Essential Skills

• Bachelor’s degree or 5+ years of experience in asset management, operations, or technical services, preferably within BESS, renewable energy, or power systems.
• Strong understanding of battery energy storage system technology, energy storage operations, and grid integration.
• Proficiency in using Salesforce or other computerized maintenance management system (CMMS) software for issue tracking and reporting.
• Excellent communication skills with the ability to interface effectively with customers, field teams, and internal stakeholders.
• Strong analytical skills to interpret system data, identify trends, and drive performance improvements.
• Proven ability to manage multiple high-priority issues concurrently and deliver results under pressure.
• Willingness and ability to travel up to 10% of the time.

Additional Skills & Qualifications

• Experience working with battery energy storage systems, renewable energy projects, or power system operations.
• Experience in asset management within a technical or industrial environment.
• Familiarity with continuous improvement practices, including Lean methodologies and root cause analysis.
• Comfort working with cross-functional teams, including engineering, field service, supply chain, and customer support.
• Demonstrated ability to build strong, trust-based relationships with customers through transparent and reliable communication.