ASSESSMENTS OFFICE MANAGER ASSISTANT B

About the Role

The Maryland Department of Assessments and Taxation (SDAT) is seeking qualified external applicants for this opportunity ideal for an experienced administrative professional with a background in processing property assessment records and forms who is ready to advance into a supervisory role in public service. The selected candidate will assist with overseeing clerical operations, supervising and evaluating staff, coordinating workloads, reviewing production reports, improving administrative procedures, and responding to inquiries from property owners, government officials, other agencies, and the public. We are looking for a dependable, detail-oriented professional with strong leadership, organizational, customer-service, communication, and problem-solving skills.

Responsibilities

• Interacts with the general public both in person and by phone to respond to technical issues related to the assessment process, property values and/or general office procedures.
• Delegates duties to subordinate employees and monitors workflow to insure the timely and accurate completion of office assignments.
• Evaluates subordinate employees to assess work quality by regularly monitoring work performance.
• Assists the Office Manager in the development and implementation of clerical office policy and procedures to improve clerical office operations.
• Trains and instructs subordinates staff on the job duties and office procedures to follow, to insure compliance with departmental procedures and state regulations.
• Performs others duties as may be required and assigned.

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Four years of clerical or technical experience in processing property assessment records and forms.
• Notes: Candidates may substitute additional experience performing general clerical duties on a year-for-year basis for up to two years of the required education. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in financial administration and program classification or financial administration and program specialty codes in the accounting and budget field of work on a year-for-year basis for the required experience.

Preferred Qualifications

• Experience preparing reports, correspondence, recommendations, or other professional documents.
• Experience using databases, electronic records-management systems, Microsoft Office, Google Workspace, or similar software.
• Strong organizational, leadership, customer-service, written communication, and problem-solving skills.
• Experience reviewing staff production reports, monitoring workloads, establishing performance goals, and recommending operational improvements.
• Experience responding to inquiries from government officials, other agencies, property owners, and the general public.
• Experience supervising, training, assigning work to, or evaluating clerical or administrative staff.

Benefits

• Generous Paid Time Off: Enjoy 10 to 25 days of annual (vacation) leave per year (depending on seniority), 15 days of sick leave, 6 personal days, and 11 paid state holidays.
• Family-Friendly Policies: Eligible employees receive paid family and medical leave to care for a child within six months of birth or adoption.
• Comprehensive Health Coverage: Access to affordable medical, prescription, dental, and vision plans for you and your dependents.
• Retirement & Pension: Secure your future with the State's defined benefit pension plan (vested after 10 years) and optional supplemental retirement savings plans.
• Financial Wellness: Pre-tax Flexible Spending Accounts (FSA) for healthcare and dependent daycare costs.
• Work-Life Balance: Many positions offer flexible work schedules and teleworking opportunities.
• Student Loan Assistance: State employees may be eligible for the Federal Public Service Loan Forgiveness (PSLF) program and the Maryland Student Loan Debt Relief Tax Credit.

Location: SDAT-Worcester County Assessments Office, 1 West Market Street, Rm 1202, Snow Hill, MD 21863
Grade: 12
Selection Process: Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
Examination Process: The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.