Assessment Collection Assistant – Customer Accounts

Department: Water & Sewer – Water Customer Accounts

Rate of pay: $15.00/hr.

About the role

This is a customer service position that requires prompt and courteous service to all Hattiesburg residents in a busy and professional office environment. Office work is clerical in nature and involves the use of standard office equipment. The person in this position will assist customers in all aspects related to billing issues, including billing preparations, maintaining current and correct records and reports, accurate data entry, filing, and processing service requests.

Responsibilities

• Work involves considerable contact with the public
• Receive customer payments and issue receipts
• Accurately maintain and balance a cash drawer
• Assist customers over the counter or by telephone
• Prepare and file respective reports
• Assist in the various billing processes
• Correctly enter customer information into the computer system
• Maintain calm professionalism at all times with co-workers and customers
• Perform other duties as directed or instructed

Requirements

• High school diploma or G.E.D.
• Some computer experience in spreadsheet and word processing
• Related job experience
• Must complete the Public Official’s Application and Indemnity Agreement before any offer of position can be extended (the City pays for the bonding process)

Qualifications

• Self-starter with a positive attitude
• Good communication skills, both verbal and written, with proper use of the English language
• Basic skills in arithmetic
• Ability to organize and prioritize accordingly and follow instructions/directions
• Maintain courteous and professional customer relations at all times