Customer Accounts Assistant Manager - Collections

Job Purpose

The primary mission of the Assistant Manager, Regional Accounts is to supervise and provide leadership to the Regional Accounts Staff and assist with any issues that arise. This position reports directly to the Regional Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management, and other duties as assigned by management.

Requirements

• 6 Years of general business experience
• 5 Years of B2B customer account experience
• 3 Years Supervisory Experience

Skills

• Self-starter
• Able to drive engagement amongst the team members
• Drive company/departmental Vision and Purpose
• Track record of strong Team Leadership, Development, and Conflict Management
• Exhibits Interpersonal and Organizational Savvy
• Demonstrates self-awareness and the ability to think strategically
• Strong Sense of Urgency and Customer Focus
• Exhibits Resiliency and ability to function under pressure
• Excellent Verbal and Written Communication
• Strong Organizational and Time Management Skills
• Flexible and Adaptable to an ever-changing and fast-paced environment
• Advanced Microsoft Excel and Word User
• Professional Telephone Etiquette

Benefits

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program
• Building Your Financial Future
• 401(k) plan with company match
• Employee Stock Purchase Program
• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Pay Range

$75,000 - $85,000