Assessment and Reporting Manager

About the role

The Operational Excellence Department at Syracuse University Libraries seeks an Assessment and Reporting Manager to provide analytical leadership across library departments, with emphasis on assessment, analytics, and reporting.

Responsibilities

• Serve as backup to Executive Director.
• Manage day-to-day budget and payroll operations, including providing advice and feedback to department heads, process approvals within established budgets; oversee financial tracking across multiple budget accounts; and assist with estimated finals and institutional financial reporting.
• Oversee and serve as the go-to person for department heads for survey, assessment, and related collaborative evaluation processes to advance organizational goals.
• Lead the development and maintenance of spreadsheets, financial models, and reporting systems to strengthen Libraries analytics and ensure data integrity and accuracy.
• Lead, coordinate, and collaborate in cross-departmental efforts to collect, manage, and analyze data from surveys, library systems (including Alma), databases, and other tools to inform Libraries' planning and decision-making.
• Champion the adoption of AI-enabled tools and advanced analytics to enhance data analysis, forecasting, reporting efficiency, and decision-making.
• Manage strategic plan metrics and dashboards that support reporting processes; promote consistent data collection, documentation, governance, and storage practices.
• Design and implement collaborative assessment projects. Engage with department heads and staff using quantitative and qualitative methods, including internal and external surveys (e.g., ACRL, ARL).
• Play an instrumental role in the analysis and synthesis of feedback to identify trends and drive evidence-based decision-making.
• Recommend and support ongoing improvements to the usability of library services and the website through data analysis to enhance the user experience.
• Design and facilitate assessment initiatives in collaboration with department heads and staff; interpret and share results to support planning and marketing efforts.
• Collaborate with Strategic Marketing and Communications to communicate the Libraries' impact using assessment and analytics data.
• Provide expertise and guidance to department heads in a user-centered approach to evaluation and assessment across the organization.
• Represent the Libraries in the broader assessment community through active professional service and development.
• Actively supervise, coach, and evaluate departmental staff; ensure operational continuity through back-up support; and guide direct reports in professional development.
• Build collaborative partnerships across departments and campus stakeholders; foster an inclusive work environment; and exercise independent judgment in resolving complex issues.
• Contribute to departmental planning, goal setting, and processes.
• Manage special initiatives requiring data organization, research, and analysis.
• Participate in Libraries and University committees, meetings, and events.
• Develop and deliver training and guidance to department heads and staff on data tools, reporting practices, and data literacy, including Tableau, Google Analytics, Qualtrics, and Excel.

Qualifications and Skills

• Bachelor’s degree or equivalent plus 5-8 years of experience in data coordination, assessment, or library operations, preferably in an academic environment.
• Proven supervisory experience, including managing staff, delegating tasks, and fostering team development.
• Strong analytical, research, and problem-solving skills; able to work with students, faculty, staff, and administrators.
• Proficiency with databases, reporting systems, Microsoft Office, and familiarity with Tableau, Alma (Oracle Analytics), Google Analytics, Qualtrics, Excel, or similar tools.
• Ability to work independently, collaboratively, and adapt in a dynamic environment.

Education and Experience

• Advanced proficiency in MS Office Suite, Adobe Prof. Suite, Excel, PeopleSoft (or similar systems), and university budget systems (FAB).
• Skilled in Tableau, Oracle Analytics (Alma reporting tool), Google Analytics, Qualtrics, Springshare databases, and AI tools (e.g., Claude, ChatGPT) to improve operations, reporting, and data visualization.
• Demonstrated expertise in research, data collection, analysis, and interpretation, with the ability to present findings clearly and accurately.
• Strong organizational, project management, and prioritization skills; able to manage multiple projects/deadlines effectively.
• Excellent written and verbal communication skills, including advanced proofreading ability.
• Experience overseeing operational budgets and reporting processes.
• Proficient in data extraction, reporting, visualization, and large-scale data management.
• Adaptable to emerging technologies and continuous process improvement, with a broad understanding of academic and library environments.