ASR II

About the role

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Responsibilities

• Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:
  • Charge entry
  • Batch controls
  • Billing (TES) edits
  • Hold bill edits
  • Charge reconciliations
  • Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.)
• Provides general administrative support to include word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.
• Reception & customer service
• Creating or verifying Master Patient Index (MPI) registration demographics
• Visit management appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).
• Adheres to all of BMC’s RESPECT behavioral standards.

Requirements

• HS/GED plus 3+ years relevant experience
• Bachelor’s degree or Associate’s degree plus 1 year relevant experience
• Experience with medical billing or similar setting preferred

Skills

• Excellent English communication skills (oral and written) and interpersonal skills required to interact with internal and external contacts in a courteous and patient‑focused manner
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet required
• Experience with standard hospital registration & billing systems or ability to learn such systems required

Benefits

• Medical, dental, vision, pharmacy coverage
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Pay

Compensation Range: $22.36‑$27.26. This range offers an estimate based on the minimum job qualifications; base pay determination considers education, experience, and licensure/certifications directly related to position requirements.

Schedule

Full Time (Monday, Friday – 10 AM – 6:30 PM; Tuesday, Wednesday, Thursday – 11 AM – 7:30 PM)