ASR II - Radiology

About the Role

The incumbent in this role will support the clinical practice by focusing on billing and managed care functions, including charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, and investigating billing discrepancies. This position also supports front-end customer service, patient registration, insurance/coverage verification, and a variety of administrative duties as needed. Responsibilities include coordinating patient access functions such as appointment scheduling, charge entry, and administrative support for the department.

Responsibilities

• Focus on one or more of the following areas to optimize daily workflow:
  • Charge entry
  • Batch controls
  • Billing (TES) edits
  • Hold bill edits
  • Charge reconciliations
  • Billing and managed care functions (responding to inquiries, corresponding with insurance carriers, investigating discrepancies)
• Provide general administrative support, including word processing, spreadsheets, and presentation software to create and edit department documents.
• Support physicians and departments by managing calendars, scheduling appointments, answering calls, and handling credentialing documents.
• Perform a wide variety of administrative duties, including but not limited to:
  • Reception and customer service
  • Creating or verifying Master Patient Index (MPI) registration demographics
  • Visit management and appointment scheduling (consults, tests, procedures, follow-ups, and cross-booking interpreters, social services, radiology, etc.)
  • Insurance/coverage verification
  • Co-payment collection
  • Front-end review and correction of registration and insurance edits
  • Pre-authorization, referral coordination, and referral reconciliation
  • Handling phones, mail, forms, filing, photocopying, faxing, and preparing letters/reports
• Adhere to all behavioral standards, including maintaining strict confidentiality of personal and health-sensitive information.

Requirements

• Education: High School diploma or GED plus 3+ years of relevant experience. Alternatively, a Bachelor’s degree or Associate’s degree plus 1 year of relevant experience.
• Experience with medical billing or a similar setting is preferred.

Skills

• Excellent English communication (oral and written) and interpersonal skills for interacting with internal and external contacts.
• Demonstrated customer service skills, including independent thinking and creativity in resolving customer issues.
• Ability to maintain strict confidentiality of sensitive information.
• Strong organizational skills to handle challenging situations and balance multiple priorities.
• Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint) and web/internet.
• Experience with standard hospital registration and billing systems or the ability to learn such systems.

Pay

Compensation range: $22.36 - $27.26 per hour. This range is based on minimum job qualifications, with final offers considering education, experience, and licensure/certifications directly related to the position.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and pharmacy coverage.
• Flexible Spending Accounts (FSA).
• 403(b) savings match.
• Earned time cash-out and paid time off.
• Career advancement opportunities.
• Resources to support employee and family well-being.

Schedule

Full Time (40 hours per week, Days).