ASL Scheduling Coordinator

Responsibilities

• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments.
• Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client.
• Track and audit schedules and timesheets for the interpreters that service our clients and our community.
• Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
• Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
• Other duties as assigned.

Requirements

• 2+ years relevant customer service experience
• Ability to be resourceful, take ownership, be motivated, and have great attention to detail
• Excellent written and verbal communication skills
• Outstanding customer service and professional behavior
• Intermediate level experience using Microsoft Suite Products (Excel, Word, Outlook, etc.)
• Experience scheduling in multiple web-conferencing platforms (Teams, Zoom, WebEx etc.)
• Able to manage confidential and sensitive information
• Able to work both independently and within a team to meet deadlines
• Able to multi-task and still give strict attention to detail in a rapidly changing environment
• Strong organizational skills
• Must have strong typing skills (specifically accuracy)
• Adaptability - Able to deal with frequent change, delays and/or unexpected events