Ask JPMC Client Service Analyst

Job Responsibilities

Provide in-person support by answering inquiries, troubleshooting issues, and gathering feedback to share with Product and Servicing teams
Drive product adoption through training, demos, and awareness initiatives
Guide new employees through onboarding, including initial setup and configuration to meet their specific needs
Support location-specific priorities and events to enhance the employee experience

Required Qualifications, Capabilities, And Skills

• 1 year of experience or equivalent expertise in customer success or a relevant domain area
• Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
• Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
• Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
• Proficient in using virtual communication tools and technology platforms
• Strong problem-solving skills and the ability to think on your feet
• Able to work independently and as part of a team
• High level of professionalism and attention to detail

About The Role

Join our Employee Experience team as a Client Service Analyst to support onboarding, collaborate cross-functionally, and help employees succeed from day one.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.