Jobs · Customer Service · Arizona

AS400 /IBM i Infrastructure Analyst

Kyndryl · Phoenix, AZ · 2 wk ago
On-siteCustomer Service$64k–$121k/yrFull-time

About the role

The role involves administering, monitoring, and supporting IBM i (AS/400) systems in various environments. It requires managing system operations, capacity, upgrades, backups, and recovery procedures, while ensuring high availability and disaster recovery solutions.

Responsibilities

  • Administer, monitor, and support IBM i (AS/400) systems in production, development, and test environments.
  • Perform system configuration, upgrades, PTF management, and OS releases.
  • Manage system objects, libraries, user profiles, authorization lists, and security settings.
  • Maintain system performance, job queues, subsystems, disk usage, and system logs.
  • Manage high availability (HA) and disaster recovery (DR) solutions (e.g., PowerHA, MIMIX, iCluster).
  • Execute backup and recovery procedures and conduct regular restore testing.
  • Troubleshoot and resolve system-level incidents and performance issues.
  • Support change management processes, including patching and infrastructure changes.
  • Work collaboratively with service management tools (e.g., ServiceNow).

Requirements

  • 5+ years of hands-on experience administering IBM i (AS/400) environments.
  • Strong knowledge of IBM i OS internals, subsystems, and storage management, CL commands and scripting, Job scheduling and workload management.
  • Experience with backup/recovery tools and procedures.
  • Familiarity with ITIL-based service management processes.
  • Strong troubleshooting, analytical, and communication skills.

Qualifications

  • Experience with Power Systems hardware and virtualization (LPARs).
  • Experience with monitoring tools and automation frameworks.
  • Exposure to modernization initiatives (integration with open systems, APIs).
  • Prior experience in regulated or mission-critical environments.

Skills

Automation & Continuous Improvement: Develop and maintain CL, RPG, or scripting solutions to automate operational tasks. Identify and implement infrastructure improvements and optimization opportunities. Create and maintain technical documentation, runbooks, and operational procedures.

Benefits

Compensation Range: $63,840 to $121,440
Health and Wellness: Medical and dental coverage, disability, retirement benefits, paid leave and paid time off.
Professional Development: Employee learning programs, certifications, and access to Fortune 100 clients for innovation and new capabilities.
Community Engagement: Volunteering and giving platform, donations, and fundraising opportunities.

Schedule

This role requires employees to work on-site in the Phoenix area. Candidates are required to live in or around the Phoenix area, or be willing to relocate there.

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