Artwork Project Manager

We are VestacyVestacy | Greater New York City Metro Area (Hybrid)At Vestacy, our mission is simple: transform houses into homes. Through an expanding portfolio of trusted Home Care brands including Air Wick®, Resolve®, Easy-Off®, Woolite®, and more, we create products that help consumers care for the spaces that matter most.We’re on an exciting growth journey, focused on attracting new consumers and winning in new occasions through consumer‑led innovation, strong execution, and a thoughtful, responsible use of resources.We call our employees “Founders” because everyone plays a role in shaping what we build and how we win. We’re a lean, agile, and entrepreneurial organization where people have real ownership, make decisions quickly, and see the impact of their work. It’s an environment where motivated people can do some of the most meaningful work of their careers. About the roleThe Customer Service Analyst is responsible for providing dedicated customer service support to our external customers including processing orders, resolving issues that occur, and optimizing key performance indicators (KPIs). The Customer Service Analyst is also responsible for supporting internal stakeholders with reporting, monitoring/tracking, and improvement ideas for KPIs. Your responsibilitiesManaging end-to-end order to cash cycle – ensuring all EDI and manual order are processed, troubleshooting issues/errors, load planning, customer appointment management and month end reconciliationsPartnering with LC and 3PL teams to ensure all the outbound deliveries and shipped on timeCommunicating and developing relationships with customer replenishment departments through Teams meetings, phone, email and co-managed working groupsReviewing and correcting orders for discrepancies in pricing, quantity, and other important detailsInterfacing effectively and proactively with internal groups such as Sales, Operations, Logistics, and Demand & Supply PlanningCoordinating with CPFR/Logistics team to validate and negotiate finesHaving working knowledge of upcoming customer promotions and current item issues to mitigate on shelf availability risksManaging customer orders to support and optimize on-time and product fill rateReporting product fill rate, customer delivery appointment and want date adherence, lead-time and cycle time variability, and inventory levelsRecommending strategies to improve product fill rate, order frequency, lead-time variability, inventory levels, and cost to serve The experience we're looking forBachelor’s degree in supply chain management or a business-related field is preferredSAP experience desiredTwo or more year’s relevant experienceStrong computer skills (Excel, PowerPoint, and Word) are critical for successAbility to multi-task effectively while working in a fast paced and outcome driven environmentProficient written and oral professional communicationDemonstrated ability to work independently and initiate action The skills for successSupply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management. What we offerWe believe great work deserves great rewards. That’s why we offer numerous local benefits and global benefits designed to help you grow and thrive, such as career mobility opportunities, a referral program, access to our online learning academy, mental wellbeing support, and short-term bonus incentives. Salary TransparencyOur compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $85,000 - $105,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. EqualityWe believe the best teams are built like great homes: on strong foundations and room to grow. That’s why we hire for potential as well as experience. If you resonate with our purpose, we encourage you to apply, even if you don’t tick every box. We’re committed to equal opportunity for all, regardless of age, ability, background, identity, or any other characteristic protected by law. Together, we create a space where everyone can thrive.