Arrival and Admissions Supervisor

Job Duties

• Congduct Guest Experience shift meetings with employees, team leads, and supervisors*
• Maintain a clean work area, including preparing and sweeping queue areas, work stations, ensuring that walkways/paths are free of debris, and removal of trash when necessary*
• Communicate with supervisor(s) regarding staffing needs and coordinate a team member's break schedule to ensure compliance with child labor laws*
• Ensure employees are trained at their assigned location and have proper documentation. Coach employees and administer disciplinary action when necessary. Ensure the Guest Experience team is operating in a safe and efficient manner and enforce safety guidelines*
• Adhere to Guest Experience standard operating procedures by maintaining proficiency in Ticketing Services, HPGO, and Arrival Experience positions*
• Communicate with partners regarding outstanding operational needs within the area, including, but not limited to, systems, physical maintenance, and/or inventory. Maintain, complete, and audit proper documentation, including opening/closing checklists, training checklists, batch ticketing printing, Group Sales ticket checking, Group Sales ticket distributions, season pass record entry, cashier reconciliation reports, update communication logs, and track inventory*
• C Conduct the required amount of Internal Audits*
• Provide our guests with exceptional guest service, resolve all guest inquiries in a timely manner (including collaborating with other departments when needed), and adhere to department and company service expectations*
• Initiate positive guest interactions and maintain a thorough working knowledge of Hersheypark guest programs and upsell applicable programs
• Sell and track inventory items including Season Pass cups and bags. Take Season Pass and Summer Fun Card Photos for applicable visiting guests
• Assist with guest correspondence via email
• Perform other duties as assigned

Qualifications

• Must be 16 years of age or older on the date of applying
• Must have previous experience in a customer service or hospitality environment

Knowledge, Skills, And Abilities

• Must be proficient in the use of Google Workspace applications
• Must be comfortable with the use of electronic equipment and digital ticketing software
• Must have the ability to effectively communicate nonverbally, verbally, and in writing, including delivering instructions/directions, and speaking clearly on radios and phones
• Must have the ability to remain alert and vigilant at all times
• Must be able to successfully attend and complete all department training requirements
• Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must be comfortable handling cashless transactions
• Must have strong conflict-resolution/problem-solving skills

Job Demands

• Must be able to work flexible hours, including mornings, evenings, weekends and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day
• Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
• Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather. Work is almost exclusively outdoors.