Armed Field Support Supervisor (75618)

Key Responsibilities

• Conduct routine post inspections and field visits to ensure contract compliance and officer performance.
• Deliver equipment, uniforms, post orders, and necessary materials to officers.
• Ensure sites are covered and assist with emergency coverage as needed.
• Provide coaching and corrective feedback to field staff in real time.
• Monitor officer appearance, conduct, and adherence to policies.
• Respond to incidents and emergencies and ensure proper documentation is completed.
• Serve as the primary point of contact for field officers and escalate concerns as appropriate.
• Assist in training new hires and reinforcing site-specific protocols.
• Document inspections, disciplinary actions, and field reports clearly and accurately.
• Serve as the primary point of contact for clients, responding to concerns and ensuring service satisfaction.
• Absorb and analyze data from investigations and provide detailed written summaries.

Qualifications

• Strong customer service and communication skills with a polite and professional demeanor.
• Ability to write clear and organized reports.
• Valid Guard Card, CPR/First Aid, Driver’s license with a clean record.
• Strong leadership, communication, and problem-solving skills.
• Must be organized, dependable, and able to work with minimal direction.
• Must be flexible and available to work nights, weekends, and holidays.
• Ability to maintain composure in a high-pressure situation.
• Basic proficiency in technology (email, phone, reporting apps).
• Possess physical capability to walk or stand for extended periods.
• Punctual, reliable, and adhere to uniform and grooming standards.
• Organized, proactive, and able to handle multiple responsibilities.