Area Vice President, Operations and Sales

The Impact You Will Make

Develop and manage leaders with empathy to get the most out of direct reports through hiring, coaching, role modeling and effective performance management.

Measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions to drive profitability and meet or exceed operational and sales goals.

Promote service excellence by holding your teams accountable for implementing best-practices, establishing priorities, and providing support and guidance to successfully service our families, both at need and pre-need.

Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income (NOI) growth.

Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals – budgeting, monitoring, and corrective action planning.

Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication.

Recruit, hire, coach and manage performance of General Managers and their direct reports.

Partner with Support Center departments re: marketing, pricing, performance analysis, etc. to launch initiatives and provide resources needed within your Area.

Practice advanced planning skills: develop and guide management teams that resolve today’s business issues while focusing personal energy on tomorrow’s business needs.

Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.

Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which General Managers need assistance.

Act as the ultimate problem solver – be tenacious and resourceful – identify and solve problems – network solutions.

Travel to properties on a regular basis to ensure our properties, equipment and service levels are maintained to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.).

Requirements

• Bachelor’s degree in business or related field preferred but not required.
• 5-7 years of direct sales and operations management experience, preferably within the cemetery industry.
• Must possess a valid driver’s license and access to a personal vehicle.
• Multi-site management experience strongly preferred.
• Proven track record of achieving profitable sales growth and managing the dynamics of change.
• Proven track record of managing an effective sales team.
• Excellent oral and written communication skills.
• Able to lead and develop teams.
• Able to establish and maintain trust with all stakeholders – customers, business partners, investors, and coworkers – will be key in this essential role.
• Able to develop new and effective methods of handling location issues including internal and external customer complaints and issues.
• Excellent customer service skills.
• Critical thinking skills of solving operational challenges.
• Pro-active, understands urgency and priorities in getting tasks accomplished.
• Proficiency in Microsoft Office Suite (Word, Excel).
• CRM, and P&L software.

Qualifications

• Availability to work some holidays, evenings and weekends as needed.
• Hybrid between remote work location (home office) and on-site presence at locations.
• Travel to locations 50-60% of the time.

Benefits

This position offers a competitive benefits package for Full-Time Employees including:

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue.
• Medical, Dental, Vision, Life, AD&D and STD Insurance.
• Tuition Reimbursement.
• Career Advancement and Training.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

About Everstory Partners

Everstory Partners is dedicated to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe that grief is a natural and beautiful part of the human experience and strive to provide compassionate and personalized support.

We are committed to employing a diverse workforce and are an Equal Opportunity Employer.