Area Supervisor

Our values start with our people. Join a team that values you! Bring your talents to Ross, a leading off‑price retail chain with over 2,200 stores, a strong track record of success and growth, and a commitment to diversity, equality, inclusion, and community. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide.

General Purpose

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store and for general operations and supervision when acting as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and keeping the work area clean.

Essential Functions

• Maintaining Safe & Secure Environments
  • Prioritizes safety and practices safe behaviors.
  • Monitors the sales floor to create a safe shopping environment.
  • Corrects or reports unsafe conditions immediately.
  • Manages building security: entrance/exit control, EAS device checks, cash office security, armored carrier pick‑ups, and register area security.
  • Removes clutter and ensures clear egress to emergency exits.
  • Handles customer safety, accident prevention, reporting, and emergency procedures; tests fire alarm systems as scheduled and responds to after‑hours alarms when requested.
• Customer Service
  • Treats customers, associates, and leaders with respect, courtesy, friendliness, and professionalism.
  • Recognizes associates through company recognition programs.
• Personal and Store Brand
  • Represents and supports the company brand at all times.
  • Maintains a professional appearance in accordance with the company dress code and ensures associates do the same.
  • Keeps all store areas clean, well‑maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising
  • Ensures recovery, sizing, and markdowns are completed to company standards.
  • Receives merchandise trucks when needed and processes all merchandise with urgency.
  • Handles inbound non‑merchandise deliveries (signs, supplies, special deliveries).
  • Maintains cleanliness and organization of all stockrooms.
  • Assists in delivering and placing merchandise on the sales floor.
  • Secures and processes back‑stock according to policy.
  • Merchandises assigned department, including back‑stock, and reduces loss due to damage.
  • Ensures compliance with monthly presentation guidelines.
  • Manages floor moves, promotional signing, and re‑wraps as needed.
• Loss Prevention
  • Follows the Loss Prevention Awareness Program.
  • Maintains a strong customer service presence on the sales floor.
  • Engages customers and associates to heighten loss‑prevention awareness.
  • Safeguards confidential information, cash, credit‑card data, and merchandise.
  • Maintains the Public View Monitor (PVM) system and conducts “Code 50” package inspections.
  • Executes company best practices to maximize productivity while minimizing steps and touches.
• Front End Supervision and Operations
  • Ensures associates follow company standards at the front end.
  • Maintains pace, energy, and presence to manage lines and expedite customer wait times.
  • Trains and coaches associates on cash registers, shortage control, and other front‑end procedures.
  • Controls associate break schedules for backups, lunches, and breaks.
  • Ensures all front‑end equipment is working properly and maintains proper supplies and recovery.
  • Expedites go‑backs, ensuring they are scanned, security‑tagged, and ticketed.
  • Teaches the “Scan and Bag” best practice.
  • Ensures salability of merchandise on the front end, aisle tables, 4‑way features, and specialty racks.
• Fitting Rooms
  • Maintains cleanliness of fitting rooms.
  • Audits and accounts for fitting‑room garment tags per policy.
  • Ensures go‑back compliance; all merchandise returned to the sales floor is ticketed, scanned, nubbed, and security‑tagged as needed.
• Administrative Duties (as assigned by Store Manager)
  • Ensures cash pulls and bank deposits follow company policy.
  • Manages front‑end control when needed.
  • Adheres to policies for refund approval, associate purchase approval, till security, register paid outs/ins, void approval, register media, and break schedules.
  • Handles payroll administration: daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
  • Performs other duties as assigned.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

Qualifications and Special Skills

• Excellent verbal communication skills
• Fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with point‑of‑sale equipment and applications
• Ability to perform basic mathematical calculations commonly used in retail
• Ability to work evenings and weekends

Physical Requirements

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100 % of the workday.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 lb.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom associates must regularly push, pull, and lift more than 20 lb.