Area Supervisor

About the role

The Area Supervisor plays a crucial role in the store leadership team, overseeing a specific area and managing the general operations and supervision of the store. This position is vital for maintaining a safe and secure environment, providing excellent customer service, and ensuring proper merchandise presentation and cleanliness.

Responsibilities

• Maintain a safe and secure shopping environment by practicing safe behaviors and immediately correcting or reporting any unsafe conditions or practices.
• Ensure the security of the building, including controlling access, checking EAS devices, and managing cash office security.
• Manage customer safety by preventing accidents, reporting incidents, and following emergency procedures.
• Support the company's brand by representing and supporting the company's image and adhering to the company's dress code.
• Oversee general merchandising tasks such as recovery, sizing, markdowns, and ensuring compliance with monthly presentation guidelines.
• Execute loss prevention measures by maintaining a high level of customer service presence and adhering to the Loss Prevention Awareness Program.
• Supervise front-end operations, train associates, and manage the pace and efficiency of the checkout process.
• Manage fitting rooms, ensuring their cleanliness and compliance with company policies.
• Perform administrative duties as assigned by the store manager.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to stand, walk, and move around the store for up to 100% of the working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to push, pull, and lift up to 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Benefits

• Accident, critical illness, vision, auto, home, and pet insurance programs.
• Associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program, commuter benefits, 401K (service requirements).
• Employee stock purchase program, Ross Cares Fund, college discounts, sick pay (where legally required), referral bonuses.
• Extended benefits including medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/add insurance, long-term disability, enhanced maternity and parental leave benefit, vacation pay, personal and company holidays.
• Bonuses based on individual and business performance for certain roles.