Area Supervisor

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining safe and secure environments, customer service, general merchandising, loss prevention, front end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control, EAS devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responds to after-hours alarms when requested.
• Takes tests on fire alarm systems as scheduled.
• Ensures proper merchandise presentation, and maintains a clean work area at all times.
• Executes and supervises Company operational processes as needed.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention.
• Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time.
• Ensures Associates are executing to Company standards at the Front End.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Safeguards confidential information, cash and credit card information and merchandise.
• Conducts "Code 50" package inspections.
• Ensures Public View Monitor (PVM) system is maintained properly.
• Ensures go-back compliance throughout the day.
• Teaches all Associates the "Scan and Bag" best practice.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.
• Maintains work area cleanliness and merchandising to standard.
• Ensures all merchandise is processed and placed on the sales floor.
• Ensures back-stock is secured and processed to Company policy.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Ensures floor moves and signing including promotional signing as needed.
• Ensures re-wraps as needed.
• Ensures trash removal.
• Ensures Fitting Rooms are maintained and cleaned.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day.
• Ensures merchandise returned to the sales floor is ticketed, scanned, nubbed and security tagged as needed.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.