Area Service Representative #597

Job ID: 597

About the role

Rug Doctor is hiring a full-time, Monday–Friday Area Service Representative (ASR) and is seeking a responsible self-starter to provide delivery of products and the service of display/equipment while providing superior customer service to established retail accounts. The route requires overnight travel, 1 to 2 nights a month depending on company needs. The Area Service Representative ensures that the rental display is clean, stocked, and well maintained at multiple retail locations on an assigned route. Service stops include inspecting, cleaning, and servicing rental machines. As needed, the ASR will implement new and improved processes and procedures. The role projects the confidence and safety of Rug Doctor while extending customer-friendly service to those who use and benefit from our products and services, consistent with the Rug Doctor Mission Statement. We are looking for candidates who like to work independently, have a successful track record, and can self-manage their productivity in a fast-paced environment with daily product delivery.

Responsibilities

• Ensure rental displays are clean, stocked, and well maintained at multiple retail locations on an assigned route
• Inspect, clean, and service rental machines at each service stop
• Implement new and improved processes and procedures as needed
• Project the confidence and safety of the Rug Doctor brand
• Provide superior, customer-friendly service to retail accounts and end users
• Work independently and self-manage productivity in a fast-paced environment
• Deliver products daily to established retail accounts

Requirements

• Must be at least 21 years of age
• High school diploma or GED (preferred)
• Valid state driver’s license with a clean driving record
• Ability to meet physical requirements: bending, stooping, kneeling, lifting/raising up to 50 lbs from ground to higher levels, and manually pushing/pulling up to 75 lbs
• Ability to work in different climates (hot, cold, etc.)
• Ability to drive a vehicle for consecutive hours during the day
• Available for overnight travel 1–2 nights per month depending on company needs
• Desire to learn and practice company standards
• Friendly with exceptional communication skills
• Dynamic, outgoing personality
• Customer service oriented
• Mechanical aptitude
• Able to work independently and solve problems
• Basic computer skills
• Available full-time, 38–40 hours per week, Monday–Friday with Saturday as needed
• Excited about a career, not just a job

Benefits

• Company vehicle — includes fuel, maintenance, insurance, and repairs
• Paid training
• Company uniforms
• Company credit card for business-related expenses (travel, meals, etc.)
• Paid Time Off and Holidays
• Medical, dental, vision, STD/LTD, Life, and other optional benefits
• 401(k) plan with Company match
• Educational Reimbursement

Schedule

Full-time, 38–40 hours per week, Monday–Friday with Saturday as needed. Overnight travel required 1–2 nights per month depending on business needs.