Area Service Representative #339

Job ID: 339

About the role

Rug Doctor is hiring a full-time, Monday–Friday Area Service Representative (ASR) — a responsible self-starter who delivers products and services displays/equipment while providing superior customer service to established retail accounts. The ASR ensures rental displays are clean, stocked, and well maintained at multiple retail locations on an assigned route. Service stops include inspecting, cleaning, and servicing rental machines. The role may implement new and improved processes and procedures as needed. The ASR projects the confidence and safety of Rug Doctor while extending customer-friendly service to those who use and benefit from our products and services, consistent with the Rug Doctor Mission Statement. This position requires the ability to work independently, self-manage productivity, and thrive in a fast-paced environment with daily product delivery.

Responsibilities

• Deliver products to retail accounts on an assigned route
• Service and maintain rental displays and equipment
• Inspect, clean, and service rental machines at each stop
• Ensure rental displays are clean, stocked, and well maintained
• Provide superior customer service to retail accounts and end users
• Implement new and improved processes and procedures as needed
• Project the confidence and safety of the Rug Doctor brand
• Work independently and self-manage productivity in a fast-paced environment

Requirements

• At least 21 years of age
• High school diploma or GED (preferred)
• Valid state driver’s license with a clean driving record
• Ability to drive a vehicle for consecutive hours each day
• Mechanical aptitude
• Ability to work independently and solve problems
• Basic computer skills
• Exceptional communication skills and friendly, outgoing personality
• Customer-service oriented
• Desire to learn and practice company standards
• Physically able to bend, stoop, kneel, lift/raise up to 50 lbs from ground to higher levels, and manually push/pull up to 75 lbs
• Ability to work in varying climates (hot, cold, etc.)
• Available full-time, 38–40 hours per week, Monday–Friday with Saturday as needed
• Motivated by a career, not just a job

Benefits

• Company vehicle (includes fuel, maintenance, insurance, and repairs)
• Paid training
• Company uniforms
• Company credit card for business-related expenses (travel, meals, etc.)
• Paid Time Off and Holidays
• Medical, dental, vision, STD/LTD, Life, and other optional benefits
• 401(k) plan with Company match
• Educational Reimbursement

Schedule

Full-time, 38–40 hours per week, Monday–Friday with Saturday as needed.