Area Service Operations Manager - Existing Installation

About the role

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Area Service Operations Manager - Existing Installation

Responsibilities

• Spearheading service fulfilment related activities within the area as part of the Area East EI leadership team.
• Owner (in coordination with National Ops team and field operations leaders) of execution of all activities related to the service business (Safety, Profitability, Fulfilment/FQE compliance, Operational Excellence/Efficiency, etc.).
• Reports directly to the Sr. VP Area Operations; must demonstrate executive level presence and take ownership in commercial related escalations within the area to ensure the highest level of customer satisfaction while minimizing cancellation risks.
• Work directly with area leadership to ensure effective cost management across all districts with a strong focus on labor, material, and expense management to deliver profitability expectations.
• Takes an active leadership role in the overall safety culture of the area regarding employee and public safety by partnering closely with Area FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement).
• Mentor service supervisors and IUEC employees to ensure proper training and development of talent within the area (Sup/Tech Certification Management).
• Develop and implement service management strategies within the area with strong emphasis on Fulfilment (CPSI/NC compliance, Warranty Management, PM Fulfilment) and Operational Excellence/Efficiency improvement (GPS/Payroll management, Labor/Capacity Route Planning).
• Champion the connectivity efforts within the area by becoming an Ahead product expert and holding teams accountable for proactively connecting the portfolio.
• Develop a strong partnership with National Service Operations team to ensure SEC level strategy is effectively communicated and deployed within the area.

Requirements

• Bachelor's Degree
• Minimum 10 years of operational leadership experience

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement – eligible after 6 months of service.