Area Service Operations Manager

About the role

The Senior Service Operations Manager leads a team responsible for performing service work for building automation, fire, life safety, sprinkler and security systems. The role supports the Plymouth, MI branch location, serving customers throughout the greater Detroit, MI area.

Responsibilities

• Oversee the hiring, supervision, training, and mentoring of service teams through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts.
• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.
• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
• Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements, ensure employees are properly trained on safety requirements and enforce adherence to organizational processes, tools, and workflow standards.

Requirements

• Basic Qualifications: Associate degree from a two-year college or technical school, up to 8 years of experience supervising teams, on-the-job industry experience with strategic planning, contracting, project management, account management, and all aspects of general business management, ability to demonstrate an understanding of financial reporting with ability to apply cost control measures, familiarity or experience with HVAC, Building Automation or Fire Alarm Systems, must obtain NICET Level II Fire Alarm certification within 12 months, must be able to demonstrate organizational and interpersonal skills, experience with Microsoft Office, verbal and written communication skills in English, must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program.
• Preferred Qualifications: Bachelor’s degree, 8+ years of experience supervising teams.

Qualifications

• Must have basic qualifications as outlined above.

Skills

• Ability to demonstrate an understanding of financial reporting with ability to apply cost control measures.
• Familiarity or experience with HVAC, Building Automation or Fire Alarm Systems.
• Must obtain NICET Level II Fire Alarm certification within 12 months.
• Experience with Microsoft Office.
• Verbal and written communication skills in English.
• Organizational and interpersonal skills.

Benefits

• Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $145,156 - $248,839 annually with a target incentive of 20% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.