Area Service Manager

• Manage and oversee service operations across the assigned geographical area.
• Ensure timely and effective resolution of customer service requests and complaints.
• Monitor service centre performance, productivity, turnaround time, and service quality.
• Supervise and support Service Managers, Service Executives, and service teams.
• Ensure adherence to company service policies, processes, and quality standards.
• Track pending service requests, repeat complaints, warranty claims, and escalations.
• Coordinate with Sales, Operations, Accounts, and other departments to resolve customer and operational issues.
• Monitor spare parts availability, service tools, and resource utilization.
• Analyze service performance reports and identify areas for improvement.
• Conduct regular visits to service centres and evaluate operational performance.
• Develop action plans to improve customer satisfaction and reduce service turnaround time.
• Handle major customer escalations and ensure timely closure.
• Train, guide, and motivate service team members to achieve service targets.
• Monitor service costs and ensure efficient utilization of manpower and resources.
• Prepare and submit periodic service performance reports to management.

Qualifications

• Bachelor's degree in any discipline. Diploma/Degree in Engineering, Electronics, Electrical, Mechanical, or a related field will be an advantage.
• Age: 30–50 years
• Experience: 3–6 years

Pay

• Salary Range: ₹20,000–₹50,000