Area Manager, Miami & Ft. Lauderdale

About Us

AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture-funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

About the Role

As an Area Manager, you will oversee all daily operational activities related to our AvantStay properties in our new Miami market, working cross-functionally with the maintenance, housekeeping, and operations teams. This role requires close proximity to the market with frequent travel to various sites within the designated area and will also oversee the Assistant Area Manager in Ft. Lauderdale.

Responsibilities

• Directly supervise and manage market staff, including hiring, training, coaching, and evaluating performance, and delegating tasks to field operations personnel.
• Serve as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
• Supervise the progress and rectification of guest and homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitor the quality of the resolution and take appropriate actions as needed to ensure customer and homeowner satisfaction.
• Meet and maintain AvantStay standards and metrics related to owner satisfaction.
• Supervise and coordinate housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
• Collaborate with other teams and evaluate maintenance, groundskeeping, and housekeeping operations at each property within the select market.
• Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary.
• Ensure all homes have appropriate inventory levels of consumables and linens for the select market.
• Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations.
• Address guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
• Travel daily to various properties within the designated area to oversee operations and ensure compliance.
• Be available “On Call” after-hours for market support.

Requirements

• 4+ years of property management experience with multi-site locations and exposure to working with decentralized teams.
• 2+ years of experience in people management.
• 2+ years of in-homeowner relations.
• Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs.
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
• Ability to execute on light maintenance needs.
• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment.
• Basic skills in Microsoft Office (Excel, Word & PowerPoint); CRM knowledge is a plus.

Benefits

• Generous paid time off.
• Generous company-sponsored insurance (medical, dental, vision, life, etc.).
• Complimentary and discounted stays at AvantStay properties.
• Paid parental leave.
• Wellness stipend.
• Cell phone stipend.
• Mileage reimbursement.

Pay

The role has a salary range of $70,000 - $80,000 a year + performance bonus.

Why Join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. AvantStay is a place where you can craft your own path to greatness.