Area Manager - Inventory Control / Quality Assurance

About the Company

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale, helping brands increase cart conversion, improve unit economics, and drive sustained customer loyalty.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe, and is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

In the role of ICQA Area Manager II, you will oversee ICQA operations and supervise ICQA associates as they carry out quality routines, research, and functions. Your focus will include performing standard work audits and gap evaluations to establish an equitable workplace environment that aids in talent retention. You will play a key role in coaching and developing your associates to excel in their current positions and advance to the next level.

Stord requires candidates with exceptional communication and organizational capabilities, who thrive under pressure and possess proficiency in various platforms, such as warehouse, order, and labor management systems. Flexibility is essential, including the availability to work overtime, evenings, and weekends according to business needs.

Responsibilities

• Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site.
• Ensure consistent application of SOPs, KPI tracking, and corrective action processes.
• Review daily/weekly data to identify trends, high-risk areas, and performance drift, including workload planning activities.
• Conduct weekly reviews with ICQA Operations Manager to drive continuous improvement and accountability.
• Ensure compliance with customer-specific quality requirements.
• Support execution of CAPA, audit responses, and inventory-related escalations.
• Directly manage and develop ICQA Leads and Associates.
• Create a culture of accuracy, accountability, and proactive problem-solving.
• Support root cause analysis and CAPA implementation to address errors and control gaps.
• Manage inventory shrink and ensure warehouse bin accuracy.
• Leverage continuous improvement tools to foster positive outcomes.

Requirements

• Minimum of two to four years’ experience working with warehouse management systems (WMS) / inventory systems in a high-volume facility.
• Previous leadership experience.
• Bachelor’s Degree or relevant experience.
• Basic clerical and data entry skills.
• Strong organizational and time management skills, driving tasks to completion.
• Excellent communication and interpersonal skills; able to interact effectively with all levels of management and support teams.
• Able to transport up to 20 lbs.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to work independently with minimum supervision.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to effectively use relevant material handling equipment (e.g., forklifts).
• Able to express ideas clearly and convey necessary information.
• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
• Occasional non-standard work hours or overtime as business requires.

Preferred Qualifications

• Proficiency with Microsoft Office Suite.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field.
• Experience with process improvements (Lean Six Sigma and/or Kaizen).