Area Manager - Charlotte, NC

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction.

The primary objective is to lead and support valet teams across multiple locations, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

Responsibilities

• Operational Oversight: Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance. Regularly conduct site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.
• Staff Management: Oversee the recruitment, training, and supervision of valet staff, manage schedules to ensure proper coverage and labor cost control, and provide ongoing coaching and performance evaluations to maintain high service standards and team development.
• Client Relations: Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.
• Financial Management: Oversee budgets, revenue, and expenses to meet financial goals, ensure accurate cash handling and reporting, and analyze performance metrics to implement strategies that maximize profitability across all locations.
• Safety and Compliance: Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies. Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.
• Customer Service Leadership: Promote a customer-first culture by ensuring consistent, high-quality service across all locations. Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.
• Technology and Reporting: Use valet management software to track operations and revenue, regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting to optimize performance and profitability.
• Travel and Communication: Travel may be required for site visits to oversee performance, address challenges, and support new account launches. Maintain ongoing communication to provide consistent updates and performance insights to leadership. In some cases, use a personal cell phone to manage operational matters effectively.
• Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Additional Responsibilities: Perform other tasks as needed to support the company’s overall operational and financial objectives. Attend required staff meetings and complete assigned training modules in a timely manner. Work flexible hours when needed, particularly during financial close periods, and occasional travel for financial reviews, audits, or corporate meetings may be required.

Requirements

• High school diploma or general education degree (GED).
• Minimum of 3 years of previous supervisory and related customer service/hospitality experience; management or leadership-related training/certifications/business experience is preferred.
• Valid driver’s license and reliable transportation, with an acceptable motor vehicle record (no more than three moving violations within a three-year period).
• Must pass and maintain a clean background check.
• Strong analytical and problem-solving abilities to analyze complex revenue and payroll data, identify and correct discrepancies, investigate root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.

Work Environment

The role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings.

Physical Demands

Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Benefits

• Health Benefits: Medical, vision, and dental insurance (upon eligibility).
• 401K: Retirement savings plan (upon eligibility).
• Supplemental Insurance: Life insurance and critical illness coverage.
• Bonus Opportunities: Performance-based bonuses.
• Internal Leadership Development Program: Career growth and training opportunities.
• Paid Time Off: Includes vacation, sick leave, and holidays.
• Paid Training: Company-provided training programs.
• Tuition Assistance: Up to $5,250 per year through Bellevue University.
• Nationwide Discounts: Access to discounts through Perks at Work.

PMC is a military-friendly employer.

Pay

Salary plus bonus opportunities. Compensation varies depending on market and applicable experience. This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees are not eligible for overtime pay for hours worked beyond 40 in a workweek.