Area Manager - Charlotte, NC

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. As an Area Manager, you will lead a team of hourly workforce, engaging them during shifts to maintain safety, quality, attendance, and performance while ensuring customer orders are delivered on time. Our operations workflow includes:

• First mile – where products are housed and ready for order
• Middle mile – where orders are transported to your area
• Last mile – when products are delivered to the customer’s door

While workflows may vary slightly by location, our commitment to customer satisfaction remains constant.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery commitments
• Collaborate with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in environments with variable noise levels and temperatures (including outdoor loading areas)
• Continuously climb and descend stairs (where applicable)

Requirements

• 2+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques
• Experience managing a team of 20+ employees
• Expertise in process improvements (Lean, Kaizen, Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Industry experience in retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with optional supplemental life plans)
• Employee Assistance Program (EAP) and mental health support
• Medical Advice Line and Flexible Spending Accounts
• Adoption and surrogacy reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

Base salary range: $70,000 – $90,900 USD annually (Charlotte, NC). Final compensation will be determined based on experience, qualifications, and location.