Area Manager Biomedical Services

About the role

Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

Responsibilities

• Responsible for driving the FMS culture through values and customer service standards.
• Responsible for outstanding customer service to all external and internal customers.
• Develop and maintains relationships through effective and timely communication.
• Takes initiative to respond to, resolve and follow up on customer issues in a timely manner.
• Overall management of Technical Services for an area.
• Maintains operational, financial and regulatory requirements associated with Technical Service.
• Collaborates with area Quality and Education personnel on cross functional initiatives.
• Manages and oversees Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
• Maintains data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
• Pilots and implements new systems and processes as needed.
• Safeguards regulatory and OSHA requirements.
• Ensures regulatory and OSHA compliance.
• Supports and participates in the Quality Assessment and Process Improvement (QAPI) process.
• Collaborates with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
• Collaborates with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
• Collaborates with Operations personnel to ensure integration of Technical Services into acquired facilities.
• Performs Technical Assessments for clinics in assigned area.
• Supports external vendor service and/or maintenance agreements/contracts.
• Maintains a list of emergency contacts and ensures it is accessible to all facility personnel.
• Collaborates with Operations personnel to address adverse events and product complaints.
• Schedules / oversees Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area.
• Maintains and updates water system diagrams and valve charts.
• Coordinates the installation of equipment and implementation of product initiatives and improvements.
• Performs and/or provides assistance with the Direct Patient Care Technical Training Program.
• Addresses adverse events and product complaints.
• Schedules monthly SAP supply inventory process.
• Creates SAP requisitions for equipment.
• Affords technical support during natural disasters or emergency situations.
• Recruits, interviews, and hires Technical Supervisors and/or Biomedical Technicians as needed.
• Trains and mentors Technical Supervisors and/or Biomedical Technicians as required.
• Ensures proper training and education for all Technical Supervisors and Biomedical Technicians.
• Maintains personnel and training records according to policy and procedure.
• Provides ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
• Oversees corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
• Retains technical records and logs according to the FMCNA retention policy.
• Ensures technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
• Implements technical policy and procedure changes upon approval from the Governing Body.
• Ensures dialysis machines, water system and mixing equipment is installed, operational and validated per manufacturers documentation and FMCNA Policies and Procedures.
• Maintains asset register for 8000 series equipment based on equipment movement and Finance Department criteria.
• Affords assistance with capital equipment purchases.
• Develops and maintains positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.

Requirements

• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred.
• (choose one): Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT), National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT), Water Quality Association (WQA) Water Treatment Specialist (WTS), Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET).
• All required certifications must be maintained and current.

Qualifications

• High school diploma or G.E.D. required.
• AA Degree in electronics /biomedical technology, or equivalent preferred.
• Valid Driver's License issued in the employee’s state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Good verbal and written communication skills.
• Basic computer skills, including Microsoft Office applications and mainframe applications.
• Ability to comprehend and communicate in the English language.
• Ability to pass Ishihara's Color Blindness test as a condition of employment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Overnight travel may be required.

Skills

• Supervisory experience.
• Experience in industrial/medical technical settings.
• Technical certification (BONENT, CHT, NNCO, CBNT, WQA WTS, AAMI CBET).
• Customer service.
• Communication.
• Training.
• Computer skills.
• Flexibility in scheduling.
• Travel.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.