Biomedical Services Manager

About the role

This position is responsible for managing all aspects of Service operations at assigned InfuSystem sites and business segments by working with site supervisors/leads and technical groups to assure world class customer satisfaction. Utilize expertise and experience to assure our “customer is 1st” culture by taking ownership, solving their problems, and exceeding expectations. This position will play a key role in standardization efforts with our teams by leveraging knowledge from existing programs.

Responsibilities

• Maintain and monitor all priorities and business segments to ensure agreed-upon levels are maintained.
• Review training needs within the technical group(s) to identify talent and work with the Learning and Development team to develop the technical team to work at their best.
• Seek out best practice and innovative strategies to increase output with existing resources.
• Communicate the need for transfer or purchase of materials to maintain par levels.
• Plan & communicate with Sales, Director of Biomedical Services, Biomedical Services Supervisor(s) and Buyers to balance orders, customer turn around, ensure adequate supplies and materials and manage available resources to meet promise dates and fulfill orders.
• Work with site Supervisors to adjust the working hours of the Technical Group(s) as needed and update the Director of Biomedical Services on changes implemented.
• Plan & prioritize with Service Coordinators, Customer Service and Sales representatives to resolve issues with orders, inventory, and customers.
• Use historical data and current market information to review and adjust par levels on a quarterly and ongoing basis to ensure accurate and adequate par levels to meet demand of all sites and business segments.
• Work with Procurement to assure adequate inventory, reorder points and reorder quantities of spare parts are established and available for all sites.
• Remain flexible, open, and eager to learn/teach fellow employees to always meet and exceed the customer’s expectations.
• Engage with all levels through service to seek out ways to improve the process and gain efficiencies.
• Provide feedback to leadership regarding quality issues with the devices and processes for continued improvement.
• Ensure all sites are trained and in compliance with 5S principals.
• Work with site supervisors on administrative and disciplinary actions of subordinate employees and keep the Director of Biomedical Services apprised of issues/outcomes.
• Monitor and consult with site supervisors on productivity and quality issues of subordinate employees to drive improvement.
• Participate and advise on new hire selection.
• Identify, coach, and promote emerging leaders and technical experts within the service.
• Monitor and trends daily shipping quantities. Have an awareness and understanding of our competitors and the There are many variables that exist and play a factor into supply/demand of the medical devices and services.
• Provide feedback to Upper Management and Sales on emerging issues with the devices and processes for continued improvement.
• Understand the emerging negative trends in the device failures to help develop strategy to reduce or eliminate them.
• Be knowledgeable and proficient of databases and business systems that are used extensively in Biomedical Services to provide metrics, historical data and cost.
• Collect and use reporting and statistics on Biomedical Services to inform upper management of progress.
• Continue to advance education in areas of organization, planning, leadership, and development.
• Perform other related duties as required.

Qualifications

• Exceptional verbal and communication skills as well as strong organizational skills.
• Knowledgeable of good Manufacturing practices.
• Knowledge of FDA, ISO 9001:2015, and Quality Systems.
• Advanced skills using Microsoft Excel and compiling and interpreting quality data.
• Associate degree (A.A.) or equivalent from two-year College or technical school and a minimum of two years related experience with medical devices.
• Six Sigma Certification or equivalent combination of education and experience in quality.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to deal with problems involving several concrete variables in standardized situations.

Skills

• Strong work ethic.
• Sound judgment.
• Pursue and design innovative analytical performance metrics.
• The courage to promote and defend ideas and analyses.
• Pursue and design innovative analytical performance metrics.
• Passionate about InfuSystem and serving customers and patients.
• Strives to make an impact on improving our business processes and results.
• Exemplary honesty and integrity.
• Collaborate effectively and work selflessly as part of a team.

Benefits

Comprehensive Benefit Package including Health plan options, HSA, FSA, Dental and Vision premiums, Life Insurance, STD & LTDP, Paid Parental Leave, Adoption and Fertility Assistance, 401(k) with a specified Company Match, Employee Stock Purchase Program, Tuition Assistance, Generous Paid Time Off plan, Employee Assistance Program, Competitive Pay, Employee Referral Bonus.